Travel Zap review: Complaint regarding delayed refund and lack of transparency

I am writing to formally request a resolution for a refund that has yet to be processed despite repeated assurances that it would be expedited.

The issue stems from a lack of transparency regarding a $150 hold that was applied to my first payment. This crucial detail was not disclosed upfront, leading me to unknowingly spend my remaining funds on what I believed was a $40 room, only to later discover the actual charge was significantly higher.

Despite numerous calls over the past week, I have yet to receive my refund. Each attempt to follow up has resulted in further delays, broken promises, and frustration. This situation could have been avoided entirely had the company provided clear payment terms from the start.

I kindly request immediate action to resolve this matter, including the full refund owed to me. Clear communication and prompt resolution are essential to maintaining customer trust, and I hope Travel Zap takes this complaint seriously.