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Our oven (1 yr) has been down since sept 20. We have been in contact with them constantly and it's been a constant circle jerk.
1. Parts have been ordered
2 someone will be in touch with you in 48 hours
4. No call from any one in over one week. Call them again
Rinse and repeat.
Jan 25 - just gold told the exact same thing again.
Next step - court - we are done
Desired outcome: They cannot fulfill the contract. We would like a new oven, which is what the contract states
