TransformerLand’s earns a 1.5-star rating from 0 reviews and 8 complaints, showing that the majority of collectors are dissatisfied with purchases.
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Disappointed with Misleading Picture: TransformerLand's Item Arrived Used and Without Packaging
So, I was browsing TransformerLand and saw this item that I really wanted. The picture didn't show any packaging, but I thought it was just an oversight. I ordered it anyway, but when it arrived, I was so disappointed. The item was not new and had no box! I felt like I was misled by the picture. It's frustrating when you spend your hard-earned money on something and it's not what you expected. I hope TransformerLand can be more clear about the condition of their items in the future.
Disappointing Customer Service Experience with TransformerLand
So, I was trying to get some figures from TransformerLand, but I ain't heard back from them yet. I sent them two emails asking for a quote, but it's been a whole month and still no response. I mean, come on, if they don't wanna deal with me, then I ain't gonna waste my time with them. It's just common sense, you know what I'm saying? Ain't nobody got time for that.
Replied
I had a bad experience with TransformerLand
I bought a transformer toy from this website www.transformerland.com as a present for my son. Before I made my order I went online and found reviews about this site and there were tons of positive ones. I ordered from this site thinking it was safe to buy from. Unfortunately my experience was bad and I did not receive my order. They gave me a tracking number which was not working and I wasn't able to track my order.
I contacted PayPal and asked for help. My only hope is PayPal, I hope they'll get my money back.
The complaint has been investigated and resolved to the customer's satisfaction.
Can you contact me with your name and order number so we can track down what happened?
Is TransformerLand Legit?
TransformerLand earns a trustworthiness rating of 91%
Highly recommended, but caution will not hurt.
We found clear and detailed contact information for TransformerLand. The company provides a physical address, phone number, and email, as well as 3 social media accounts. This demonstrates a commitment to customer service and transparency, which is a positive sign for building trust with customers.
Transformerland.com has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.
Transformerland.com has been deemed safe to visit, as it is protected by a cloud-based cybersecurity solution that uses the Domain Name System (DNS) to help protect networks from online threats.
Several positive reviews for TransformerLand have been found on various review sites. While this may be a good sign, it is important to approach these reviews with caution and consider the possibility of fake or biased reviews.
We looked up TransformerLand and found that the website is receiving a high amount of traffic. This could be a sign of a popular and trustworthy website, but it is still important to exercise caution and verify the legitimacy of the site before sharing any personal or financial information
This website offers payment methods that provide the option for customers to get their money back, which could be a positive indicator of the company's commitment to customer satisfaction.
Transformerland.com appears to have online shopping features, it's important to know that the platform supports an extensive range of payment methods, making it convenient and easy to complete your transaction. The payment procedure on the website is also relatively simple and straightforward, ensuring a smooth and hassle-free experience for buyers.
However ComplaintsBoard has detected that:
- While TransformerLand has a high level of trust, our investigation has revealed that the company's complaint resolution process is inadequate and ineffective. As a result, only 12% of 8 complaints are resolved. The support team may have poor customer service skills, lack of training, or not be well-equipped to handle customer complaints.
- We conducted a search on social media and found several negative reviews related to TransformerLand. These reviews may indicate issues with the company's products, services, or customer support. It is important to thoroughly research the company and its offerings before making any purchases to avoid any potential risks.
The seller got my money and vanished somewhere
Scam, scam, scam. I ordered transformer toy from the company www.transformerland.com. I spoke with the rep, who provided all necessary info, but after this ### got my payment through Western Union, he stopped to communicate. I have no idea how to reach this jerk, but I want to get my money back. So be careful if you use this website or leave comments if you have horrible experience with this seller.
I run and operate the Transformerland website, contact me here or thru the website and we'll square this up, our reputation is worth more than a couple of bucks. I apologize if there was some issue, get in touch with me and we'll figure out what went wrong and make it right!
Problems with the delivery and seller hasn't provided orders
I ordered two transformers’ toys from the website www.transformerland.com. I placed the order 3 weeks before my son’s birthday. I waited for the order, but these jerks fooled me. They haven’t provided the order and provided some fake promises such as that the order was on its way and blah-blah. The company is real scam, so better avoid them. So be careful if you use this website or leave comments if you have horrible experience with this seller.
I run and operate the Transformerland website, contact me here or thru the website and we'll square this up, our reputation is worth more than a couple of bucks. I apologize if there was some issue, get in touch with me and we'll figure out what went wrong and make it right!
Unprofessional agent and not recommended company
I recently had the deal with the company www.transformerland.com. I wanted to sell them my collection of transformers. I sent them pics and provided the description, but the agent was real jerk. He told me one price, but after that another. He changed prices several times, but in result he simply hasn’t paid me. I wasn’t happy about that, but I needed to sell the collection. But the agent was unprofessional and the company is not recommended. Share this info.
I run and operate the Transformerland website, contact me here or thru the website and we'll square this up. I reply to hundreds of emails a day, so if you send me a list of the collection on a couple of different dates, the odds that the amount I offer will be exactly the same both times is pretty low :) We're still in business after nearly 20 years, and we really aren't mean :)
Impossible to contact the seller and I got only fake info
I bought transformer from the website www.transformerland.com. The seller provided the confirmation info and the tracking number, but after 2 weeks when I tried to check my order, it turned out that the tracking number was fake. I went to the website and wanted to contact the seller, but all my emails were returned back, because of some error. Maybe someone has any idea how to track this seller and return money back, please contact me then or leave a comment. Thanks.
I had a great collection of transformers, they were boxed and in good condition, I'd been thinking about selling them for a while and had even discussed a price with transformerland.com. I was a little bit scared and finally I made a mistake and sold the collection for a very low price.
My experience was totally different, I got offered a fair price. Their site even has a feature where they publish the sales history of every figure in a price chart!
Seller didn't send my order
I bought transformers for my son from the company www.transformerland.com, but it was big mistake. I paid money and got only fake tracking number. After that the seller didn’t reply to my emails and I had no idea where my order was. After 2 months still no delivery and I have no idea what to do now. These people are scammers and liars, who take money and provide nothing. Please post your comments about this company.
Bought item's, took 4 days to let me know he didn't have them. Then didn't want to work within a 8-15 dollar range to fix his mistake. So cancelled a 140 order and warning other watch his o that's sold but I've got one over here for more money trick.
Hopefully he'll find that 8-15 Buck's is what saves him or something.
Overview of TransformerLand complaint handling
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TransformerLand Contacts
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TransformerLand phone numbers+1 (352) 870-2888+1 (352) 870-2888Click up if you have successfully reached TransformerLand by calling +1 (352) 870-2888 phone number 0 0 users reported that they have successfully reached TransformerLand by calling +1 (352) 870-2888 phone number Click down if you have unsuccessfully reached TransformerLand by calling +1 (352) 870-2888 phone number 0 0 users reported that they have UNsuccessfully reached TransformerLand by calling +1 (352) 870-2888 phone number
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TransformerLand emailscustomersupport@transformerland.com100%Confidence score: 100%Supportquestions@transformerland.com76%Confidence score: 76%support
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TransformerLand addressNW 13th St., Gainesville, Florida, United States
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TransformerLand social media
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Checked and verified by Andrew This contact information is personally checked and verified by the ComplaintsBoard representative. Learn moreJul 03, 2025
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