Tower Hobbies/Horizon Hooby review: Lost item

I ordered on 07-06-23 for 5 items I got 4 I have tried to get it resolved but my emails seem to go unanswered. they did respond once asking me what the missing item was and never heard back and I have just about had it I mean what kind of company does that. The order# is THUSOR200661750 this is all I got
5 Items
$129.31
Shipment 1
Shipping Status
Shipped
Shipped From
Tracking Number
[protected]
Shipped Date
07/07/2023
null
Ford GT40 MkIV #4
AFX22048
Qty: 1
$27.99
null
Polycarbonate PS-17 Metal Green, Spray 100 ml
TAM86017
Qty: 2
$14.00
null
Ford GT40 Mark II #95 Daytona
AFX22056
Qty: 1
This is what I should have received.
07/06/2023 Order #
THUSOR200661750
Shipping Address
Marty Gundram
18419 se 162nd st
Renton, WA 98058
[protected]
Shipping Method
Ford GT40 MkIV #4
AFX22048
Qty: 1
$27.99
Ford GT40 Mark II #95 Daytona
AFX22056
Qty: 1
$27.99
Polycarbonate PS-17 Metal Green, Spray 100 ml
TAM86017
Qty: 2
$14.00
1/10 1967 Ford Mustang Clear Body: Drag Car
PRO357300 (Missing from order)
Qty: 1
$51.99
Billing Address
Marty Gundram
18419 se 162nd st
Renton, WA 98058
[protected]
Payment Method
VISA
************1385
Expires 10/2023
Order Summary
Subtotal $111.97
Discount ($10.00)
Shipping $6.99
Sales Tax $12.02
Order Total $130.98