Titlemax / TMX Finance review: Return of car title after loan was paid off

My husband and I took a loan out (using my car title) with Lake St. Louis, Mo. Title Max office, fell behind (unfortunately, got our car towed because of lack of payment due to financial difficulties) but finally got caught up, got our car back, and paid off the loan in full in July 2019. We were even advised by the Lake STL Title Max loan office, that they are aware that our loan is paid off in full. We waited patiently (until Aug 2019) for my car title to be returned to us via mail and we never received it. Then we called the local office and they told us they were unaware that we never received our title back and that it was the company that towed our car's fault that we never received our title back. I then asked for the specific phone # of that company and they asked me why I wanted the number. I told them that I'm going to call and talk to them to advise them that they lost my title and we need to fix the issue. The Title Max supervisor then "back pedaled" in their statement and then said that it wasn't the towing company's fault but the fault of the license bureau that had our title. I said to them, aggravated by this point, "So, now you're going to blame the DMV? Really?!" Then the supervisor "back pedaled" again and said that the office worker who dealt with us when we took out our loan no longer worked for Title Max. They said he took care of all of our paperwork and he's to blame for this issue. They said that since he no longer worked there, they had no idea what was going on with our loan, title, etc... I didn't believe this but I was calm and asked for them to fix the problem. They said they'd file for another copy of our title since the original one was lost and they'd contact us when it arrived in their store. That never happened. My husband and I have been calling them multiple times and they have always said to us that it'll take another week. We (my husband and I together) went into the store on 10-17-19 and talked to the only worker there at that time and he said it will be yet another week because he still didn't have it. We feel like we are being given the run-around a lot and all we are asking for is our car title returned to us. We feel like they have no idea what the other is doing within the company and this is not good at all, considering it's about money and car titles, etc... Has anyone else had this issue?