I had an oil change done at this establishment on August 17, 2019. Prior to this my car was running fine. The next day I noticed my car was trying to stall at stoplights. On August 22, 2017 my battery died while I was at work . I called tire Kingdom and told them what happened. I spoke to Alex he told me that my car battery could die at any given moment and they were not responsible. He also said they did not have road service and I had to bring the car there if I wanted them to look at it. My car battery is only two years old. I did not leave anything on in the car that would have drain the battery. My brother is A master mechanic and told me that a battery could not die within a couple days of been checked. When I spoke to Alex I told him my employment was only a mile down from where the store was and he still would not offer assistance. I asked a coworker to jumpstart my car and when he open the hood he found the cap my Power steering Fluid off and sitting on the engine and the fluid was low.
I was not at all happy with the customer service that Alex gave me and he basically blew me off. Unless this matter is rectified I will no longer use tire Kingdom for my oil changes or any other services and I will share my experience with my coworkers and anyone I know. Please contact me via email.
[protected]@gmail.com
Maria Martin