The complaint has been investigated and
resolved to the customer's satisfactionResolved Timeshare Solutions — terrible company!
resolved to the customer's satisfaction
I was contacted by Bill Elis of 'Timeshare Solutions' by phone to advertise my timeshare for sale. I payed $99.00 for this around 10May07 and stated I needed about $38,500 for my property. At 1821hrs on 10Sep07, I was contacted by Bill Elis of Timeshare Solutions. He stated he had sold my timeshare to CIBA GEIGY in a group purchase for $41,000. He said that they would pay half the closing costs of $1,600 and I would need to pay my half to get the deal sealed.
After many questions to him, I agreed, but wanted it in writing so they emailed me a sheet to sign stating that I agreed to sell for $41,000 and agreed to pay $800 for closing costs. I paid this with my VISA card and I was told by Bill Elis that in 45-60 days I would have my money. Wanting to know what was going on, I called Bill Elis on 30 Oct 07 at 1543hrs and left a message for him to call. He returned my call on 31 Oct 07 at 1708hrs and got my voicemail and called back at 2115hrs. At this time, he told me we were 'coming right along' and that Bob Downing would be 'the guy doing the closing.' Bill Elis said I would have my money by mid Nov.
When that that passed I called again, then again at 1523hrs, 4 Jan 08 and left a voicemail message with office for Bill Elis or Bob Downing to call me. Bob Downing actually returned the call on 10 Jan @1745hrs and left voicemail that he was 'doing the paperwork' and left the 1-800 # so I could call him, or he'd call back. Finally, @1303hrs I called both numbers to reach him and he called back @1721hrs. He said that everything was ok, but I needed to sign, notarize and send right back disclosure paperwork he was sending and in 2 weeks we should have our money. Still no money because no paperwork ever arrived, and, when trying to contact them, all the phone numbers are no longer working, connected or answered!!!
I contacted CIBA on 1/31/2008 and talked to Kathryn Scott, Financial Controls Officer, for CIBA and ask about their buying timeshares for their employees to use. She stated that they have not and will not be buying timeshares and have never had contact with Timeshare Solutions.
Now at this point, 'Timeshare Solutions' phone numbers and fax are no longer good. It is class action time! These people need to be stopped!