Dear TikTok Support Team,
I am writing to you because my account @emaamsg was permanently banned, and I believe this decision was made in error. I am a regular user who has always tried to create content respectfully and follow the Community Guidelines. I have never intentionally violated any rules.
The main problem is that I cannot even submit an appeal because I am unable to log into my account. When I try to log in, I realize that I have forgotten my password. But when I try to reset it, the app shows me a message saying: "Account is currently frozen." Because of this, I cannot access the password reset function or see the appeal button that your support team keeps mentioning in their replies.
I have contacted TikTok Support many times through different channels and explained my situation in detail. However, every time I receive the same automated response asking me to open the app and click "Appeal." This is impossible for me because I cannot log in at all. It feels like no one is actually reading my messages.
My account is very important to me. I have spent a lot of time creating videos and building my content. Losing everything like this, without a fair chance to explain myself, is very upsetting.
I am kindly asking you to conduct a new manual review of my account @emaamsg. I am willing to remove any content that may seem questionable, and I promise to follow all rules carefully in the future. Please unlock my account or send me a direct login link to my email so I can finally access it and prove that I am the owner.
I truly hope that a real person will read this message and give me a second chance. Thank you for your time and understanding.
Sincerely,
@emaamsg
Desired outcome: I want my account @emaamsg restored and unblocked.
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I have now received another rejection from TikTok Support. They still refuse to specify which content or action violated their rules. Their replies are generic and do not contain any details about the specific rule I allegedly broke. This proves they are not conducting real manual reviews. I am attaching a screenshot of their latest response