I sit here on hold with Tiger Direct for 46 minutes trying to get their screwup fixed. I ordered two Kodak D830 picture frames for Christmas. Tiger Direct sent me two Kodak P730 picture frames.
The box is labeled correctly by Kodak as a P730 but Tiger Direct puts their own label calling it a D830 over the original Kodak Label. Nice scam.
So after 58 minutes total on the phone with customer service, mind you that this is actaully dealing with a person all during this time, the resolution is I need to ship these back and they will "see" about sending out the correct ones. All said and done, one hour on the phone with customer service. One hour to pack and return the crap. Three weeks until I might receive the correct product. They will not me refund for credit!!! Plus I have to do last minute shopping locally to find the correct one for Christmas day. Thanks for ruining my Christmas presents.
I was a loyal Newegg customer for almost a decade. Only had to return one product to Newegg due to a defect and it took me 3 minutes on the phone and received credit ASAP. Probably 400 orders from Newegg over the years and not one screw up like this.
First and last time I order from Tiger Direct. Shame on me for trusting them. Covering up the correct model number on the box with their own label and incorrect model number, is nothing sort of a scam.
When I ordered a monitor from them they charged me twice when I first placed my order, leaving me 16 dollars left in my bank account.I called them up and they said they only charged me once and demanded proof that they charged me twice.Well I had him stay on the line while I called the bank and the bank told him that they charged me twice.Tigerdirect put my money back in but thats not where it ends.
Fastforward 3 more days, i'm in wal-mart and i go to use my debit card and it got declined, so I went to my nearest bank and asked them whats going on and they told me that tigerdirect charged me again, this time leaving me 40 dollars in the negative.The bank gave me back the money they charged for the second time and i cancelled my original order.
Never deal with this people, they also go by the name Circuit City (they aren't the old Circuit City, they just took over their website) and Compusa.
I will never deal with this company again.
I called TigerDirect to order an Offlease IBM PC. Lorena Bezerra was the Acct. Rep. I spoke to. She convinced me that I could purchase the same pc, as part of a package deal, with the purchase price being the same after the $170.00 rebate. She said she would see that I got the approiate rebate forms I requested. I received two separate shipments from TigerDirect; one for the two software programs included in the sale, and the other for the computer itself. Neither included the rebate forms. In contacting TigerDirect, I was told the rebate forms could be obtained online, which I did. I completed each form and submitted them with the required documentation. I made copies of what I sent. I thought it odd at the time, that there was a TigerDirect label on the box indicating it was for TigerDirect, where the UPC code should have been. Since the rebate was sent to Computer Associates, I assumed an agreement was contracted between TigerDirect and Computer Associates. No so. I was informed that my rebates were denied because I failed to submit the official UPC codes. It wasnt my fault that the UPC codes were not affixed to the shipments received. I voiced my complaint directly to Ms. Bezerra on May 31, 2006. I never received a reply. Instead, Ive been dealing with countless reps without results. I complied with all their requests via fax and email, yet I never received a reply to my last email, which was dated Sept. 7, 2006. It should be noted that I was acting on behalf of my ex-husband, Dale Glase, who actually purchased the comuter for me with his credit card.
I bought a sata hard drive online from tiger direct. It was advertised with a $30 rebate. When I tried to...
Without my authorization Wealthy Affiliates University (WA) used my PayPal account for a second year of a non-recurring subscription for $359.88. WA notified me of this after they had been paid by PayPal. I sent emails to WA and they ignored me.
PayPal took $359.88 from my credit card with such rapidity that I had no way to defend myself. I filed an email dispute with PayPal, which was denied I called them and was told that since they had paid WA, they would not do anything to help me.
While I was on telephone hold, I heard all sorts of dialogue about how much protection PayPal was to the customers. PayPal actually provides no protection against unauthorized use of one’s credit. In my opinion, it is just as safe to use your credit card online.
I purchased a copy of Windows 7 Professional Retail from TigerDirect. This is the full version that includes both 32bit and 64bit DVDs. Before it even arrives, I received an email telling me that they were not sending me what I ordered. Instead, they sent me a 32bit OEM version without Microsoft support. In this email, TigerDirect support tries to convince that all versions of Windows 7 are the same:
"In regard to your recent order: Z#######, we would like to inform you that the Operating System you ordered is the OEM version and not the Retail version. It is the same operating system but what you will receive is the operating disc in an envelope instead of the retail box. We're sorry the detailed specs on our website did not include the specific version. We uploaded all the information as we received it from the manufacturer, and have now realized that the OEM specification was missing.
The rest of the specs are correct, so if you were not looking for a specific OS version there's no action to be taken. On the other hand, if you would prefer to have the full retail version please refuse the shipment upon arrival. It will be returned to our warehouse for a full refund. We apologize for any inconvenience this might cause, and we appreciate your business."
I emailed them immediately and told them this was not satisfactory but they continued to make excuses and claimed they were not responsible for advertising "Windows 7 Professional Full Retail " but then shipping me an OEM Windows 7 32bit, which is not even supported by Microsoft. This is fraud. I will be filing complaints this week with the BBB and the FTC.
I bought 2 laptops from tigerdirect.com. One sent to me and one sent to my best friend. The one sent to me...
Good Evening, I have been trying to get my refund from tiger direct for over 2 weeks now and my efforts have failed. I received my product poorly packaged and damaged. I called Tiger direct and they sent me a UPS tag to return the item. My ups confirmation logs that the item was received June 12th at 4:08 am. I have called tiger direct several times to check the status of my refund. First I was told that I would receive a check. I called back a week later and said that the check was voided, and that I would be receiving my refund via PayPal. Tonight (16 days later) I call asking where my money was, and was told that the refund has not been processed yet, that no one has contacted PayPal. I have talked several agents and every time I get the run around. I have asked to speak to management or have someone in management call me back to resolve this issue and was told by the last agent I spoke to that I could not speak to management and having someone call me back could not be guaranteed. In previous calls to their customer service line, after trying to resolve this issue without incident. I again, asked to speak to management and the agent said he would transfer me then hung up on me. I have worked in customer service for many years, over the phone and in retail management. Never in my life would I treat any of my customers the way in which I have been treated. I have been very pleasant to each and every person at tiger Direct and it has got me no where. I don't know how this business can stay afloat with their level of customer service. BUYER BEWARE. I'm sure they sell great products but their employees need an overhaul. I am starting to feel scammed.
They conduct false advertising.
They advertise that a server would ship in 1 to 2 days. After the order was placed and they withdrew the money from the account, the confirmation states that the order will ship up to 10 days later. When the customer service people were contacted they agreed that there website said the order would ship in 1 to 2 days but also said that this is drop shipped from a 3rd party and they have no control. This is BS. They manage the relationship with the 3rd party. If the 3rd party can't meet the order demand then Tiger Direct should not be promoting the fact that they can deliver in 1 to 2 days.
Once you submit a purchase there is no going back. There is no ability to cancel and no ability to change the address if you typed it wrong. Granted it was my fault for not double-checking but I noticed my error immediately after I pressed 'submit'. No amount of emails or phone calls to Tigerdirect was able to correct the shipping address. And they absolutely can never help you over the phone. You see, after I noticed the error in my shipping address I immediately emailed and called Tigerdirect. They stated over the phone that I would have to wait an hour in order for them to help me. I then called later and they had already shipped the product I purchased to the wrong address.
Even after I explained to the customer service person that I was calling to correct a shipping address, he simply couldn't help me fix it. Now all I can do is wait for the product to be shipped to the wrong address (which I don't even believe is a valid one as it was entered due to my typing error) and then we simply have to 'hope' that the residents (if any) at the wrong address have it shipped back. Then they would be able to finally ship it to the correct address. So now I basically am having to wait 12-28 days for my shipment instead for 3-7 days as the product has to take four trips instead of one! I would not suggest anyone to use Tigerdirect as they are unorganized and there are too many things wrong with their purchasing system. There is a complete lack of ability to fix errors with this company.
This has led me to believe that this is the place online where criminals go to purchase stuff with other people's credit cards. I believe this to be true because when I made the purchase I had my old phone number and an incorrect billing address associated with my credit card. With any other online retailer, my credit card would have been rejected but it was not. Instead they charged my credit card immediately and went ahead and shipped it even though I attempted to fix the address right after I submitted for the purchase.
I purchased, I thought, monitor and motherboard from them. I was given a order number and told it would arrive no later than 2/19.
After I checked my bank account and verified they processed the payment, I called the company on the 18th and asked what the status was. They told me they waiting for payment!. I told them they were paid. they proceeded to give me the run around.
Then get this they charged my account a 2nd time!... I cancelled the order told them I want both charges refunded. Of course it is going to take 5 days . I called my bank and I am disputing both charges. this company really sucks pig scat.
We ordered a Projector form TigerDirect.com because they were the cheapest online. We asked for them to deliver it to our business office to sign for and they declined to ship that way. they claimed that they only ship to residences. I asked for them to Either require a signature or have it held at the shipping terminal for us to pick up. They would not do that. I mentioned that the item was a very expensive item and that we wanted a confirmation signature for receipt of the item. After waiting nearly 3 weeks for the item we called and were told to wait another week. It still never showed up. We called again and they claimed they shipped product out. We never received the item and asked for another one to be shipped. They never shipped the other one and to this day 2-18-09 we have never received the item. We ordered online in December and it doesn't take 3 months to get the product. We have called numerous times and They have no confirmation of delivery just that it was left at the door, as I suspected they would say. We spoke to our UPS driver and he claimed that he had not been here in nearly 5 months to deliver any packages. We called TigerDirect.com again and asked to speak to a supervisor, and they will not allow me to talk to a supervisor nor will give me corporate office info to resolve this matter. Sham on you TigerDirect.com. After looking up complaints about this company and info on the company, I have found many unhappy customers for fraudulent activities that othrs have sustained by TigerDirect.com. We will get to the bottom of this fraud if we have to file a suite against them for inappropriate business practices in court.
Sent off all the required info, WWR's confirmed that they received everything and said the process wa...
I purchased two Access (brand) from GXI in Clayton, NC model DTA 1080D TV converter boxes from tigerdirect...
We bought an internet security software with $70 mail in rebate. After filing a rebate on line and sending it...
Contacted tiger direct and they refused to give me a refund on product they sold. They told me the salesman who pushed me into buying it got a commission for the item, which i did not need or want,and so could not take the item back. I software is still in original unopened condition but because of the commission being paid for the sale they can not take it back. Nice company to do business with work with (not!!). They badgered me into buying the software and when i realized i didn't need it wouldn't take it back.
On 01/05/07 I ordered a 42 inch Hisense LCD HDTV from Tiger-Direct. This TV arrived via UPS on 01/11/07. The problem starts here. The TV had no display, just audio. After several calls to Hisense USA I was directed to contact Tiger Direct for return instructions. I then contacted Tiger Direct and was told that their advertised 30 day return policy was overridden by the manufacturer's warranty. The next instructions from Hisense USA email their service department for return tag. 5 days and 4 emails along with 3 more phone calls later I received a return tag. Hisense USA's helpline excuse was that the Holiday affected them. These people are in East India and I don't know what holiday they are referring to that falls between 01/11/07 and 01/15/07. They received the defective TV at 4:10 pm on 01/18/07. My email from their service people said that they would replace the TV as soon as it arrived. It is 01/29/07. I am employed in the transportation industry and I can tell you that UPS shipping from Southern California (Hisense USA Shipping Location) to Los Lunas, NM takes no more than 3 three days even under extreme circumstances. All I can do is at this point is contact my credit card company, consumer agencies and the New Mexico Attorney General's office because they have my money while I can just hope to receive a working TV at some point.
This company has already been mentioned on your site along with their sister company OnRebate.com. The problem is that when you try to apply for the rebates offered by TigerDirect through OnRebate, their form does not function on several required fields and thats as far as you get. I have been trying for two days to get some assistance from TigerDirect after spending several hours on the phone attempting to contact OnRebate with no luck.
As one of the other people mentioned, I would avoid both of these companies at all costs if you want to keep your hard earned dollars.
In the later part of October I saw a system advertised on TigerDirect
Account #: [protected] Order #: I6225293
Order Date: 10/26/2006 Purchase Order #: N/A
Payment Method: VISA Paid in Full
Bill To: H. Van Hopper Jr.
303 E Jefferson St
PO BOX 613
Tecumseh, OK 74873
C67-1452 Medion M3 Director 5100 Intel Pentium 4 3GHz (HT) / 19-inch LCD / 512MB DDR / 200GB SATA HDD / DVD±RW / DVD-ROM / NVIDIA GeForce FX5300 128MB / Windows XP Media Center / Refurb Media Center PC $939.97
for a complete computer sytem including a 19in LCD moniter for $939.97 .
I went and borrowed 1,000.00 dollars from a bank to pay for this IN FULL on my VISA check card. When I got my (1) package marked (2 of 2)containing no moniter. At first I thought UPS had lost package (1 of 2)
containing the moniter.
But TigerDirect customer service treats me as the villian.
Now I have to do a reshipment of the system I received to them for inspection. Then they will determine IF they will ship my complete system as advertised and already PAID for.
This seems a poor way to treat customers who in good faith send their money to a company expecting to get what they paid for from them.
And if there was a shipping error they should refund part of my purchase price for MY inconvenience.
So I will have to wait and SEE if I EVER get the COMPLETE package I ordered and PAID FOR IN FULL.
I am just curious if anyone else out there has has similar experiences with this company.
H. Van Hopper Jr.
UPS service is getting worst. It is impossible to speak to a representative, there is no phone number posted on their web site and they never give any specific reason or apology for poor service. The reason for this is because they are paid by the businesses that use their service to ship to the customer and since the business pays UPS, UPS has no loyalty to the end receiver which actually pays for the shipping. I ordered from TigerDirect.Com overnight delivery and paid $50.00 for it but the package is stuck in another state and I can't get TigerDirect.Com or UPS to answer where the package is. It's always the same answer with UPS, no one ever knows the actual location and there is no customer communication. This is also occurring with many ecommerce web sites. I have other complaints about UPS as well such as other customer's charging their shipping to my account and never a single apology from UPS and never a refund. I had to cancel my ups account because I was concerned about fraud and after many phone calls I finally was told by UPS that it was a simple mistake by UPS and that they could not just send me a check for the money they owed me but that I would have to call back again (4th phone call) to ask for my money at a later date. In fact UPS refused to speak with me about charges to my credit card for shipping charges from UPS until I had a statement in my hand, once I did, they then told me that it was their mistake and by then I had already had concerns about fraud and canceled my credit card and also my UPS account because it appeared that it was another shipper in another state was using my UPS number to ship their products to their customers. UPS has been sitting on my money for about 2 months now. I will no longer use UPS for my business shipping and I will not use ecommerce sites that us UPS as well.