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TigerDirect Business Complaints & Reviews

[Resolved] TigerDirect Business / the worst service ever

Mrs MXF on Sep 21, 2017

They canceled my order without notifying me. I didn't even know and just waited for them to ship it. Thank god I called and asked. All of a sudden they call customers and ask to verify orders and they couldn't reach me, so that was the reason why they canceled it. Ok, but why you...

TigerDirect / I have an issue

Zasmi on Jan 24, 2017

Hello, I have a problem with website and I really need help. I placed an order and did not received it. It was placed in early December and it is now late January and still no sign of my order. Customer service does not reply to my messages and I have absolutely no idea...

Tiger / terrible vendor!

David on May 31, 2016

Ordered a laptop from TigerDirect two months ago and did not get it yet. When I contacted them they said that they had no idea why my order was not shipped. For about two weeks my order was in a warehouse and they could not explain why. It was really hard to communicate with their rep...

TigerDirect / never got my chromebook

Nikki Bagwill on May 15, 2016

I ordered an hp 11 chromebook back in April. I was suppose to receive it on the 15th. Ups emailed me to let me know that it was delivered, I called them immediately to inform them I did not receive the package. Tigerdirect will not return my calls or emails. I went through the fraud dept...

TigerDirect Canada / they sent my order to wrong state

Reviewer86080 on Jan 16, 2016

I really hope that my review would be helpful for other customers. Tiger Direct Canada Inc. doesn’t provide good services and can’t even deliver the order to correct address. I have bought present for my daughter and after 2 days my card was charged for $230. I got the confirmation and USPS...

TigerDirect / fraud

dlightd on Apr 27, 2015

Today, April 27, 2015, at 9:22 am, I receive TigerDirect email to register to win Dream Office and 10% off online order. After registering, next web screen informs that the promotion is over. Wow. Received email at 9:22 am and it's over by 9:28 am? Call their 800 number. Explanation?... / unauthorized charges

Sasha37 on Jan 29, 2015

In December 2014 I have purchased a computer mouse for $85 as a new year gift. Estimated delivery was 5 days. On January 8th my item was not even shipped so I cancelled my order- took me 2 hours. I was refunded my money. Yesterday January 28th my card was charged again by TigerDirect. The...

TigerDirect.Com / scam artists

chipscale on Dec 19, 2014

On 11/28/14 this year, I order three items from This order arrived a week later. I had ordered a tablet, speakers and a McAfee anti-virus program. The McAfee program was missing, although I had been charged $30 for it. The tablet was supposed to have a full rebate with it... / seller provided fake tracking number

syntaxfree on Dec 18, 2014

I bought laptop and tablet from the company Total rip off. The seller provided fake tracking number, which showed that my order was delivered. I tried to contact the seller, but this jerk ignored me. They are liars and scammers, and I want to find other deceived...

Tiger Direct / scam and liars

Wisegal on Dec 5, 2014

BUYER BEWARE, NOT A RELIABLE COMPANY ANYMORE AND YOU PROBABLY WILL HAVE A WORST EXPERIENCE EVER! They are so busy trying to make sales, they lie about the items. If you get a wrong item, which is common anymore, or if you get a lied about item, they will NOT refund your money, then you...

Tiger Direct / deceptive rebate requirements

sturtzland on Dec 12, 2013

Tiger Direct requires a mn order confirmation or invoice to fulfill rebate. When order update is sent shoiwing order has shipped they deny rebate. I am attaching - "rebate rejection" a screenshot of rejection of rebate I am attaching "tiger direct" partial view of rebate form and order update serving as order confirmation

Tiger Direct / will not honor 90 day warranty

djohns90 on May 1, 2013

Account #: 0512870676 Order #: J1253323 - The television broke completely within the 90day warranty time and the company and the “warranty company” have not replaced or refunded me for the television and have been giving me the run around for over FIVE MONTHS now. I have emails that date...

TigerDirect.Com / shipped wrong product

ToniTexas on Oct 5, 2012

I ordered a BluRay player from Amazon, filled by TigerDirect. I received the box from Amazon, did not open it (MY FAULT), wrapped it, gave it as a gift. When the person opened it, I noticed it was the WRONG item. Sent an email, received this : Dear Valued Customer, Thank you for your...

Tiger Direct / the tiger direct hustle

JustTheFacts2012 on Aug 24, 2012

This past Christmas, I got a Dell computer from the online company Tiger Direct. Unfortunately, it had defects. When I called Tiger Direct (12/28/11) about getting my computer repaired, a TD rep told me that before they would do anything, I needed to contact the company (U.S. Micro) that... / decline in service quality / sneaky a-holes

ilat on Apr 8, 2012

TigerDirect has foolishly partnered up with Everyday Privileges Gold (aka Buyers Advantage). This company belongs to Trilegiant Corporation who are known to be scammers. I can still confirm as of 4/8/2012 that they are. offered me to their partnership saying that they will...

TigerDirect / terrible customer service

Lunchboxxxl on Jul 3, 2011

This is the last time I ever order anything from Tigerdirect. I am also advising anyone I know to steer clear of this company. My last order was not shipped on time and I even did a follow up call the same day to make sure everything was in order. The first rep treated me like I was an ***...

Tiger Direct / unable to fulfill order

CarSun13 on Jun 15, 2011

Purchased a lightscribe external DVD on 6/3/2011. On 6/8/2011, requested that the product be returned to them (something about a service interruption, which after speaking to 4 different customer service reps, including a supervisor, still has not been explained). On...

TigerDirect / sold failed harddrive and damaged screen

Hatetigerdirect on Mar 8, 2011

Recently ordered 2 computers from TD. The first was a touch screen and the screen was damaged during delivery. Also purchased an ACER desktop that had a failed harddrive. Called the manufacturer and they said to return it to seller. When calling TD, it has been virtually impossible to break...

Tiger Direct / horrible experience

travis2002 on Feb 28, 2011

After purchaseing a cheap steering wheel a thrustmaster universal challenge it went bad on the 31st day of having it. The wheel came with a 2 year warranty after contacting tigerdirect i was told to contact thrustmaster which sent me back to tiger with this email Dear Travis Garrason...

TigerDirect / refund

sdooley76 on Feb 27, 2011

Bought Digital camera had nothing but trouble getting it package was lost, tigerdirect would not answer any of my e-mails until I gave them negative feedback.After negative feedback was left all of a sudden I heard from them please reverse the feedback and we will refund your money.I said...