The complaint has been investigated and
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Tiger Directcrooks

We bought an internet security software with $70 mail in rebate. After filing a rebate on line and sending it in with all the papers and info they requested I happened to check if it was finally processed and maybe sent by now. To my surprise it said that something wasn't valid. Don't know when this kind of ripoff going to end but looks like this is the way they make the extra cash!!! Crooks.


  • Up
    Upset at Tiger Apr 27, 2009

    I too have been ripped off by (Canada). Had processed several rebates over the years and have yet to receive any of them. I run a network and have ordered hundreds of items from them. Recently, I concluded all business dealings with them because they applied an additional charge to my visa a week after the item arrived for a recycling fee without my consent or authorization. The sales rep tried to explain that this is normal but no purchases are allowed on anyones visa without consent and no mention of the recycling fee is posted at checkout or with the item details. I also found an interesting read from an ex-employee which I will post here> It seems that Tiger enlists agents to post positive feeds on forums and as you can see here as well any any other TIGERDIRECT SCAM search forum-agents offer to assist which means they hunt the web by searching Tigerdirect scam in google or other search engines in attempt to clean there corrupted image:

    " illegal practices and scams... is one
    I quit Tiger about 5 or 6 months ago. I was with them a horrifying 5 years, way to long. One of the biggest reasons I left is due to how they did scam, misguide, lie and put customers identities at risk. I just couldn't take it anymore and left. Here are a few things they totally do badly. If you place an order over the phone and find you received extra product where the price ending is odd, like the cent value ends in .81, .75, .50, .25, etc, those were added by the agent without your permission, as they get paid a high commission on those. Their network is constantly having problems on a daily basis and information gets lost. A company that sells technology product and has constant, daily problems, how ironic. The warehouse sends out returned items you purchased new if they don't have it in stock. Lot of customers would call in claiming they received items with RA numbers on them and opened. They think once the customer has it in his hands, they will most likely keep it and some do. They will replace parts of your order without alerting you first in order to fill the order. Then good luck in trying to return the item without any headaches. Now for the more serious and illegal practices performs. Yourcredit card is always on file, your entire collection of credit cards you ever used with them is in file and every agent you speak to can see it in his screen. They do tell the agents to never tell the customers that Tigerdirect keeps credit cards on file, because it's illegal they told us. They have had instances where metro dade police would be called to arrest agents for credit card fraud on the corporate office call center in Miami, Florida. Those agents would charge customers cards fraudulently since they keep card numbers on file for all agents to have access to. Many agents would get upset at customers on the phone for taking the agents time and not purchasing and if the customers account is on the screen, the agent will run authorizations on the customers cards many times as if to teach the customer a lesson. And although a lot of customers don't understand this next point and get upset at agents like myself for trying to protect them, package tracking numbers. It is posted on Tigerdirect.coms website, tracking numbers are only sent to the customers e mail that is on the account at the time of purchase. Some customers wanted to change the e mail on the phone to get it, still without understanding. Many customers would call in because their packages did not get to them and were delivered elsewhere. That's the reason why tracking numbers are not supposed to be given out on the phone or to newly changed e mail addresses on the accounts. You would not believe how many customers have lost their packages and money because of this fraud act. Since Tigerdirect doesn't care and reprimands employees who follow the rule, the customer looses. Management made it clear for agents not to give the customer a hard time and give the tracking number over the phone. What happens with this now is that anyone with your name, phone number, e mail address knowledge and/or physical address information can call in and get your tracking information, call UPS, FedEx, etc and re-route the packages. Tigerdirect is owned by the Fiorentino brothers, 3 of them and from what I heard in the call center, they areattorneys. They know all the loop arounds everything. was Tigerdirect, they were in the same call center and recruited a few of my friends. Tigerdirect is greedy and wanted to keep the rebates themselves since it meant more money for them. They told me just how crooked they were. They told me they would come in one day and management would tell them, ” Ok guys, this week we approve all rebates” and the next week managers would say, ” Alright everyone, this week we decline all rebates”. This applied to wrongfully filled and properly filled rebates. They got so much heat from that mispractice, they shut down and had another rebate office do them. During training, we were advised by the owner and trainer that any credits the customer had, never to disclose it to them. The reason for this was that gets a hold of that money for themselves. When management weren't around and couldn't hear me, I'd let the customer know he had credits and if he wished to use it. Lots were unaware they had and some were surprised to remember since it was from long ago. The first year I was there, one of the owners made a huge mistake of having a meeting with everyone in the call center. He spoke about how badly was getting hammered from bad reviews and comments on review sites. So he told us he was assembling a crew from the call center to post positive reviews and comments on every review site to drown out the negative reviews. Till this day, they have people posting everywhere to counter the negative feed they are getting. This are just of the top problems with that I just couldn't deal with anymore. I was such a good employee and person when I started there and in 5 years it turned me into such a depressed, mean and angered guy. I'm 42 years old, been working since I was 12 years of age and never, ever, ever in any job have I ever been writen up, suspended, reprimanded, etc. At I've had 5 suspensions, about a dozen write ups, reprimands up the wazoo. All for following my training, doing the right thing, following the rules. They wouldn't fire me because I fought them through HR with the rules. So they figured that I'd eventually get tired of suspensions, write ups, etc and just leave. Well, I'm tough and lasted 3 years of crap from them, the first 2 years weren't to bad. Since I left them, I'm back to being myself. I'm happy with a constant smile on my face as I used to have. It's such a huge load of my back since I left them, feels great to be the happy go lucky guy I am. I just feel bad for the customers that have been fraudulently hurt or will be soon.
    I'm very surprised, as well as hundreds of former and current employees that is allowed to do business. They are so bad, they should of been shut down years ago. They have a huge torn over in employees from how bad it is to work there. They constantly throw stuff in our faces about what a great company they are to work for, how they provide prizes, car give aways, cash give aways. What they don't tell you ( customers, media, etc ) is that Tigerdirect doesn't provide the prizes, it's the companies we sell products for. Tigerdirect only provides the time to raffle away, a microphone and speaker and a raffle tumbler, nothing else.
    Tigerdirect is not trusted by major companies either. One huge example is Microsoft Corporation. When Windows XP came out, Microsoft left over 400 copies of Windows XP Pro for us agents due to the great sales numbers we were doing for them. Well, didn't give us our copies, instead they took the over 400 copies to the outlet store downstairs from the coporate office we worked in and sold every copy. Microsoft found out about this and put Tiger in the least trusted list and Microsoft told us that unfortunately we ( the agents ) would not be receiving any more complimentary gifts due to Tigerdirects actions. That same type of thing has happened numerous times with different companies. How sad Tigerdirect is.
    Tigerdirect should get sued big time, should be shut down and the Fiorentinos should never be allowed to open another business ever again, anywhere."
    /URL removed/

    0 Votes
  • Da
    Dave P Mar 14, 2009

    I would never buy from these sheisters again -- their guarantee period is 30 days! When their crappy products (e.g., Transcend pen drives) fail after 6 weeks you're left out of pocket -- they won't answer your complaint.

    Tiger Direct are scam artists and Pwnstar above is probably their representative. Buy form Amazon -- a reputable company with an appropriate returns policy for defective goods

    Dave Page

    0 Votes
  • Pw
    Pwnstar Jan 29, 2009

    You probably didn't send in stuff correctly. I have processed ~50 rebates from products bought off of Tiger Direct, and all have gotten through. Also, you are reporting the wrong company - Tiger Direct does not handle rebates. Mail-in rebates are often done by the companies making the products to promote their sales - otherwise Tiger would just discount the product at the shopping cart. OnRebate was the company that did rebates in the past, but I believe it has changed.

    0 Votes

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