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Does not honor warranty
In 2010, Thompson's Roofing was paid over $13, 000 to redo the roof of our new house. One of the main reasons we bought the house was due to the newer roof. John Thompson (the owner) told us the warranty is not transferable and we need to pay $1000 to have it transferred to us and it would cover us until 05/22/2015. We did agree and paid them on 05/22/2013. They inspected the roof and recommended we clean the roof once every six month.
On 11/25/2013 we hired a company to clean the roof; they immediately noticed that the roof coating has badly deteriorated and disintegrated... They halted their work until he roof is seen and fixed by a licensed contractor.
We contacted Thompson Roofing (Also named Global Roofing Services & J & T QUALITY INVESTMENTS GROUP, INC. - License CCC1328166) several times and they refused to honor the warranty we purchased. John Thompson mentioned that water ponding on flat roof is normal and refused to honor the warranty. He made attempts to sell us another roof!
We hired three independent licensed roofing companies and all concluded that the design of the drainage is flawed and the original roofer should honor the warranty and fix the flaw in order to prevent further costly damage. Three quotes ranging from 3k - 9K were given to fix what the poor drainage had caused to the outer top layers of the roof.
We are forced to pay for the roof out of pocket and have decided to sue them after we fix the roof.
Please avoid this company and do not do business with them.
We gave all the paperwork to an attorney who immediately pointed out that the roof was supposed to be pitched towards the scuppers and it is not according to the engineer we hired. The scuppers are also too high for the water to drain properly and they were supposed to be lowered.
Is Thompson's Roofing legit?
Thompson's Roofing earns a trustworthiness rating of 88%
Highly reliable. Use their services with confidence, yet trust but verify.
Thompsonsroofing.com has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.
Thompsonsroofing.com has been deemed safe to visit, as it is protected by a cloud-based cybersecurity solution that uses the Domain Name System (DNS) to help protect networks from online threats.
Thompsonsroofing.com you are considering visiting, which is associated with Thompson's Roofing, is very old. Longevity often suggests that a website has consistently provided valuable content, products, or services over the years and has maintained a stable user base and a sustained online presence. This could be an indication of a very positive reputation.
However ComplaintsBoard has detected that:
- Thompsonsroofing.com has relatively low traffic compared to other websites, it could be due to a niche focus, but could also indicate a potential lack of traffic and popularity. The thompsonsroofing.com may offer a niche product or service that is only of interest to a smaller audience.
- Thompson's Roofing protects their ownership data, a common and legal practice. However, from our perspective, this lack of transparency can impede trust and accountability, which are essential for establishing a credible and respected business entity.
- We conducted a search on social media and found several negative reviews related to Thompson's Roofing. These reviews may indicate issues with the company's products, services, or customer support. It is important to thoroughly research the company and its offerings before making any purchases to avoid any potential risks.
Overview of Thompson's Roofing complaint handling
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Thompson's Roofing contacts
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Thompson's Roofing phone numbers+1 (954) 967-1918+1 (954) 967-1918Click up if you have successfully reached Thompson's Roofing by calling +1 (954) 967-1918 phone number 0 0 users reported that they have successfully reached Thompson's Roofing by calling +1 (954) 967-1918 phone number Click down if you have UNsuccessfully reached Thompson's Roofing by calling +1 (954) 967-1918 phone number 0 0 users reported that they have UNsuccessfully reached Thompson's Roofing by calling +1 (954) 967-1918 phone number
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Thompson's Roofing emailsjohnt@thompsonsroofing.com100%Confidence score: 100%Support
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Thompson's Roofing address4360 Oakes Rd, Suite 615, Fort Lauderdale, Florida, 33314, United States
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Thompson's Roofing social media
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