The complaint has been investigated and
resolved to the customer's satisfaction
Thompson Cigarsdeceptive sales tactics

Simply read the post dated March 20, 2007 from Mark Boyd and that is exactly my experience. Incredible that 2 years later they are still acting this way. I called back the next day to cancel the order and I told them I want to make sure I have no re-occuring charges on my credit card.

Well it was too late to cancel...hmmm...but I was told the club membership (which I did not want) was canceled and I could return the cigars once I receive them.

We shall see. My card has been charged and I am waiting for the order.

I wish I had read this site prior to ordering.

So Thompson Cigar; if you are reading lost yet another customer for good.

Post your comment

    By clicking Submit you are agreeing to the Complaints Board’s Terms and Conditions


    Unhappy consumers gather online at and have already logged thousands of complaints.
    If you see dozens of complaints about a certain company on ComplaintsBoard, walk away.
    One of the largest consumer sites online. Posting here your concerns means good exposure for your issues.
    A consumer site aimed at exposing unethical companies and business practices.
    ComplaintsBoard is a good source for product and company gripes from especially dissatisfied people.
    You'll definitely get some directions on how customer service can best solve your problem.
    Do a little research on the seller. Visit consumer complaint websites like ComplaintsBoard.