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Thomas Street Studios / Fusion Studios

Thomas Street Studios / Fusion Studios review: Photographs. Hair makeup and package sold 1

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1:34 pm EDT
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Hi I went to Thomas street studios September the 14th for 12pm I was first sent the wrong address which was the closed studion in Angel Street, I then arrived at the Camden Street studio were I had my hair and make up done. Hair and makeup wasn't really to my style after I was then taken to a room were sasha mauritze sold me a package for 1500 encouraging that the package I brought would be sent too hundereds of agency this is not true! When asking sasha she could only name 2 anyway after parting with the money I left with only 1 sheet paper work no Agreement or terms and conditions when i got home I looked at all the pictures which were of poor quality sleeves up in photos and hair untidy also people wasn't very professional as they are all freelance anyway so they are not that bothered i then rang the next day less then 24hours later to ask for my contract, who the agencies were my profile got sent to Amy and Amber and Frederick was all very unhelpful by not answering my questions on the phone or sent by email. Since then no body has responded to my emails or phone calls. I have since been in contact with my bank. Citizens advice and trading standards i would like if somebody from the refund team could contact me ASAP on [protected]. I will also be writing a letter and forwarding a email to customer services aswell if no reply I will have to go back to camden studio to get the information asked for. I have also been in contact with citizens advice and trading standards who are now advising on the next move

Desired outcome: I would like a refund of 1450 and can return the poor quality photos.

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dhriti malhotra
, US
Oct 29, 2023 12:23 pm EDT
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I’m so sorry you went through this. I went through something similar in April this year. I tried to get a refund but it didn’t work but I’d strongly suggest getting in touch with Citizen’s Advice. Hope this gets sorted out for you xx