The complaint has been investigated and
resolved to the customer's satisfactionResolved Thermospas — Hot tub nightmare
resolved to the customer's satisfaction
I bought a new hot tub in September 2002. If you read around, EVERYONE that bought a hot tub from Thermospas in the fall of 2002 has had major problems with it. The acrylic process that they used was faulty. I was told that it was their suppliers fault, and that they have a law suit pending against them. And this is my problem?? Why?? Major problems are ocurring in with they admit to be 1 out every 4 hot tubs they manufactured. YES, 1 out of 4. The imperfections in my surface that I pointed out were described as normal. Unfortunately for me, they didnt become severe until almost 5 years later. Many, many people had severe problems immediately. They had no choice but to fix those. After 3 years, you are on your own, even though they lied to you, when they knew what was eventually going to happen.
Thermospas expects me to pay $3000 to have the shell replaced. That, they tell me, is cheap, and that I am lucky to have them be so nice to me. I didnt buy a very expensive hot tub ( $10, 000 with options ) to have to replace the shell in 5 years, at the cost of a cheap hot tub that wont fall apart as fast.
To add insult to injury, the entire process of even speaking to a person has been miserable. I called the "acrylic" department 4 times over the course of the spring/summer 2007. The "acrylic department" is an answering machine. I never received a call back, until I complained to the Better Business Bureau. They then decided to send someone out to fix the hot tub. The day before repairs were to be made, the sales manager called me to tell me that the hot tub was actually unrepairable, and that my cost to replace the shell would be $3000. I then filed another complaint with the BBB, and now the company has instructed its employees not to speak to me. I do have written confirmation of this.
Thermospas posts on all these sites that these complaints are from "rival" manufacturers. I have bought the URL www.Thermospasnightmare.com Email me at LimoDan57 AT aol.com or call me at 773.586.7513 and I will gladly confirm my story. And if you have a Thermospas horror story, please email a letter to post on my upcoming web site.