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TheOneSpy Complaints 12

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10:26 pm EDT
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TheOneSpy TheOneSpy Review: Don't Waste Your Money on This App - False Promises and Poor Customer Service

I wouldn't recommend TheOneSpy to anyone. I made the mistake of trusting them and purchasing a 6-month subscription, but nothing works as they promised. The customer service representative, Milow, was no help at all. I waited for a new update for three months, but nothing came. They performed the installation, but it failed. I asked for a refund, but it's been processing for a month now. You won't get any service from them, and your money will just go into their pocket. There are many better apps out there that work really well. This app is full of bull$#*!. If you still want to take the risk, then it's up to you! Don't fall for their ads and their own reviews!

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9:19 pm EDT
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TheOneSpy Unreliable App with Poor Customer Service: A Review

This app is supposed to be really good, but sometimes it doesn't work right. The customer service is not very helpful either. They always say to just wait and it will work, but that's not true. They have some serious problems with their network and database. The person who answers the phone, Millow, doesn't seem to care about the customers at all. They always say it's not their fault and just copy and paste the same answer over and over again. It's been 9 days now and the app still doesn't work. The customer service says it's because of an update, but I don't believe them. I wouldn't recommend buying this app because you'll just end up wasting your money.

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9:09 pm EDT
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TheOneSpy Disappointing Experience with TheOneSpy App: Unusable and Unreliable Features

I've been using TheOneSpy app for quite some time now, and I must say that my experience with it has been quite disappointing. For the past three months, the app has been completely unusable, especially if you don't have access to the target device to upgrade it. It takes ages to load a page, and most of the features don't update properly. Every time I reach out to customer support, they keep telling me to wait for a few days, but I've been waiting for months now, and nothing seems to be improving.

To make matters worse, the view360 feature, which allows you to listen to the surroundings of the target device, only works for a few minutes before disconnecting. And when you try to recharge the page, it takes forever to load. It's absolutely ridiculous!

I was hoping that the app would get better with time, but it seems to be getting worse. I would advise anyone looking for a reliable spy app to try other options as this one is not worth the trouble. It's a shame because I had high hopes for TheOneSpy, but it has turned out to be a complete waste of time and money.

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Is TheOneSpy Legit?

TheOneSpy earns a trustworthiness rating of 91%

Highly recommended, but caution will not hurt.

Our conclusion: After a detailed review, ComplaintsBoard finds TheOneSpy to be a trustworthy company. Although there's a 0% resolution rate for customer complaints, which deserves attention, TheOneSpy is known for their high standards and safety. If you're thinking about dealing with TheOneSpy, it's wise to check how they handle complaints.

We found clear and detailed contact information for TheOneSpy. The company provides a physical address, 3 phone numbers, and email, as well as 3 social media accounts. This demonstrates a commitment to customer service and transparency, which is a positive sign for building trust with customers.

TheOneSpy has claimed the domain name for theonespy.com for a long time, which suggests that the website is established and has a history of being in operation. This is a positive sign, as it indicates that the website has been around for a while and may have a reputation to maintain.

Theonespy.com has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.

Theonespy.com has been deemed safe to visit, as it is protected by a cloud-based cybersecurity solution that uses the Domain Name System (DNS) to help protect networks from online threats.

Several mixed reviews for TheOneSpy have been found on various review sites. While some customers have had positive experiences with the company, others have reported issues with their products or customer service. It's important to read and consider a variety of reviews before making a decision to purchase from this website.

We looked up TheOneSpy and found that the website is receiving a high amount of traffic. This could be a sign of a popular and trustworthy website, but it is still important to exercise caution and verify the legitimacy of the site before sharing any personal or financial information

This website offers payment methods that provide the option for customers to get their money back, which could be a positive indicator of the company's commitment to customer satisfaction.

However ComplaintsBoard has detected that:

  • While TheOneSpy has a high level of trust, our investigation has revealed that the company's complaint resolution process is inadequate and ineffective. As a result, only 0% of 12 complaints are resolved. The support team may have poor customer service skills, lack of training, or not be well-equipped to handle customer complaints.
  • TheOneSpy protects their ownership data, a common and legal practice. However, from our perspective, this lack of transparency can impede trust and accountability, which are essential for establishing a credible and respected business entity.
  • We conducted a search on social media and found several negative reviews related to TheOneSpy. These reviews may indicate issues with the company's products, services, or customer support. It is important to thoroughly research the company and its offerings before making any purchases to avoid any potential risks.
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TheOneSpy TheOneSpy Software Review: Unreliable, Terrible Customer Service, and No Refund Policy

I bought TheOneSpy software and followed the instructions to install it on my computer. It was a bit tricky, but I managed to get it installed successfully. However, I soon found out that it conflicted with my computer and wouldn't work properly. I tried to get in touch with their tech support team, but it was a bit of a nightmare. The person I spoke to seemed like a complete [censored] and kept sending me the same instructions over and over again, even though I told him that the software was already installed but not working.

After a couple of hours of trying to get it to work, I decided to ask for my money back. According to their policy, you have to ask for a refund within four hours of purchasing the software, and only if it doesn't work on your computer. I explained the situation to their customer service team, but they refused to give me a refund. I felt like I had been scammed and was really disappointed with the whole experience.

I later found out that other people had similar experiences with TheOneSpy. It seems like they have a lot of bad reviews, but they somehow manage to hide them and maintain a high rating. I wish I had checked the reviews before buying the software, but I was in a hurry and didn't think it would be a problem.

Overall, I would not recommend TheOneSpy to anyone. Their software is unreliable, their customer service is terrible, and they don't honor their refund policy. If you're looking for a spy software, there are plenty of other options out there that are much better than this one.

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TheOneSpy TheOneSpy Review: Poor Performance, Non-Existent Customer Service, and Device Dysfunction

My first experience with installing TheOneSpy took me almost three hours, which was a bit of a hassle. After that, it didn't transmit any data for two whole days, which was frustrating. When it finally started to work, I could only hear one side of the conversation, which was a major letdown. The app also freezes a lot and is slower than I expected it to be.

The customer service is pretty much non-existent, and when they do respond, it's usually just an automated message that doesn't even answer my question. It's like they didn't even read my message. That's not cool.

To make matters worse, the app actually caused the target device to become dysfunctional. It can't hold a charge anymore, and it operates at a higher temperature than normal. Plus, they put an icon on the target device that lets the user know that the program has been installed on it. That's not very sneaky, is it?

Overall, I wouldn't recommend TheOneSpy to anyone. It's just not worth the money or the time. Save yourself the hassle and avoid this company at all costs.

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TheOneSpy Buyer Beware: TheOneSpy App Not Compatible with All Devices

I recently decided to give TheOneSpy a try and purchased their 3-month package for 5000.00. After installing the app and configuring all the settings, I was disappointed to find that it wasn't working properly on my phone. I reached out to the technical support team to see if they could help me resolve the issue, but unfortunately, they informed me that my phone, a Mi with Android version 10, was not compatible with the app.

I was frustrated because before I made the purchase, the sales team assured me that the app would work on my phone. However, it turned out that this was not the case. I decided to request a refund, but was told that it was not possible. I even spoke to a senior sales executive who informed me that the app only works properly on Samsung phones.

I want to warn my friends out there who are considering purchasing this app to make sure that their phone is compatible before making the purchase. It's important to do your research and make sure that the app will work on your device before spending your hard-earned money on it.

Overall, I was disappointed with my experience with TheOneSpy. While I understand that technical issues can arise, I was frustrated by the lack of support and the fact that I was unable to get a refund. I hope that the company will work to improve their customer service and ensure that their app is compatible with a wider range of devices in the future.

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TheOneSpy TheOneSpy Review: Disappointing Solution to My Problems

I gotta say, I'm pretty disappointed with TheOneSpy. I thought it was gonna be the solution to all my problems, but boy was I wrong. I followed the instructions to a T, and I've installed plenty of apps before so I know what I'm doing. But this one just wouldn't work.

I reached out to Support more times than I can count - at least 35, I swear. And every time, they just told me to reboot the target device or reinstall the app. Like, come on guys, I've already tried that! I even suggested they give me a free license to test it out on my own phone for a couple days, but they just told me to reboot the target device again.

I've restarted that dang target device more times than I care to admit, but it's always the same result - the app runs for a few hours and then just stops working. And to make matters worse, it's super obvious that the app is on the phone. Like, anyone who knows what they're looking for can easily find it. And my Huawei phone is always alerting me when an app is using up too much battery or asking for location access, so it's not like I can even keep it hidden.

Overall, I'm just really disappointed with TheOneSpy. I had high hopes for it, but it just didn't deliver.

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TheOneSpy Unreliable GPS Tracking: My Experience with TheOneSpy

I recently tried out TheOneSpy and while it has some great features, I have to say that the GPS tracker "location" is not very reliable. I've noticed that it will show the target device at random locations for about half an hour or 20 minutes, even when the tracked phone is right next to me. And if you've been with the tracked phone and check the locations later, it won't show that you went to your destination but instead has you miles in the opposite direction.

I reached out to customer support after about a week of using the app and they responded to my email with some excuses, saying that it could be weak signal strength and that accuracy is not 100%. But one of the main reasons I bought this app was because of the GPS feature, which gives longitude and latitude and then you can get an address from those degrees. So, it's definitely disappointing that the information you get is not accurate.

Overall, I think TheOneSpy has some great features, but if you're looking for reliable GPS tracking, this might not be the best option for you.

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TheOneSpy TheOneSpy Review: A Total Scam for Spying on Phones - Don't Waste Your Money!

This software is a total scam! I was looking for a way to spy on my partner's phone and stumbled upon TheOneSpy. The website claimed that I could remotely access the target phone and even spy on the pin code or digits password to unlock the phone. I was so excited to try it out, but it turned out to be a complete waste of money.

The pin password chaser tool they advertise is a total lie. You cannot remotely access the target phone and get the pin code. You have to already have the pin code and install the software on the phone. What a rip-off! I feel like I was scammed out of my hard-earned money.

I tried to contact their customer support, but they were no help at all. They just kept telling me to read the fine print on their website. I wish I had read the reviews before I wasted my money on this useless software.

If you're looking for a way to spy on someone's phone, do not waste your time or money on TheOneSpy. It's a total scam and you will not get the results you're looking for. Save yourself the headache and look for a more reputable software.

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TheOneSpy TheOneSpy Review: A Disappointing and Destructive App

This app ain't worth the hype, man. I was promised the world, but all I got was a broken phone. I downloaded TheOneSpy on my target's 5g device, and it straight up wrecked it. The phone stopped ringing, the alarm clock stopped working, and the battery was drained like a juice box at a kid's party. And don't even get me started on how hot the phone got. It was like holding a hot potato.

But that's not even the worst part. The app only records one side of the phone call, so I couldn't even hear what my target was saying. And to top it off, the target device knew when I was trying to use the app. Like, what's the point of spying if they know you're doing it?

I tried to contact customer support through email, but I haven't heard back from them. And when I talked to the customer service guy, Milow, he blamed it all on my brand new S20 Ultra 5g. Like, come on, man. I know my phone ain't the problem here.

It took me a whole day to download this app, and now I'm stuck with a broken phone and a useless app. I asked for a refund of $95, but I haven't heard back from them yet. It's only been three days, but I'm not holding my breath.

Save yourself the trouble, folks. Don't waste your time or money on TheOneSpy.

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6:48 am EDT

TheOneSpy Kid monitor

Before purchasing app, they confirmed that the all features will run on the mobile model provided by me. Also, they mentioned that they have 24x7 chat support. Purchased the plan on 25th Sept, 2021 paying $165 and on the first run found that call recording feature is not working properly. Communicated with chat support several times regarding this and received some prototype answers and did not get the problem resolved. Hence, demanded for refund (As per company policy of 14 days refund guaranteed if not satisfied). Since then, only receiving false statements. On last Friday, Milow, to whom I was chatting, assured me that the refund will be initiated on Monday (Today) and now telling that there is an holiday on today and tomorrow, and asked me to contact on Wednesday. They are just fooling the customers by false promises. As I'm from India, they know that I'm helpless and they will never refund my money. So, if you want to loose your money, invest here.!

Desired outcome: Frustration !

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1:43 am EST

TheOneSpy Terrible service!

I paid for this TheOneSpy app and did not work properly.
I contacted TheOneSpy customer service via email and at the beginning it really seemed they wanted to help. They asked me to describe in details what was wrong. After I explained everything they said they'll contact me back later with further details. I waited three days and nothing. I decided to contact them myself and sent another message, but they did not reply. When I contacted them via phone their rep said that they will send me a message. They never helped me out. What a terrible service!

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TheOneSpy Support
TheOneSpy Support
Sydney, AU
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Nov 24, 2016 4:30 am EST
Verified customer This complaint was posted by a verified customer. Learn more

Dear Vinii8!

Thanks for your feedback, i am really thankful if you confirm me your login id or transaction number. after complete investigation i will able to find real stats about your complain.

Looking forward your kind reply!

Thanks.
Karen Joseph
CEO. TheOneSpy

S
S
Sam Martin350
Chicago, US
Send a message
Nov 24, 2016 3:22 am EST

Really ! Frankly speaking dude, I am using the same application from past one year and didn't face anything like this which you've mentioned. First of all they are mostly solve the issues via my support tickets. And 2nd thing is this application is the most mature standing app in all other vendors because I've used Flexi which is most costly, Mspy which would not be invisible on targeted device and these both apps have most higher price ranges then TheOneSpy app.

Overview of TheOneSpy complaint handling

TheOneSpy reviews first appeared on Complaints Board on Nov 22, 2016. The latest review TheOneSpy Review: Don't Waste Your Money on This App - False Promises and Poor Customer Service was posted on Jun 20, 2023. TheOneSpy has an average consumer rating of 1 stars from 12 reviews. TheOneSpy has resolved 0 complaints.
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  1. TheOneSpy Contacts

  2. TheOneSpy phone numbers
    +61 290 373 846
    +61 290 373 846
    Click up if you have successfully reached TheOneSpy by calling +61 290 373 846 phone number 0 0 users reported that they have successfully reached TheOneSpy by calling +61 290 373 846 phone number Click down if you have unsuccessfully reached TheOneSpy by calling +61 290 373 846 phone number 0 0 users reported that they have UNsuccessfully reached TheOneSpy by calling +61 290 373 846 phone number
    Australia
    +44 203 769 9066
    +44 203 769 9066
    Click up if you have successfully reached TheOneSpy by calling +44 203 769 9066 phone number 1 1 users reported that they have successfully reached TheOneSpy by calling +44 203 769 9066 phone number Click down if you have unsuccessfully reached TheOneSpy by calling +44 203 769 9066 phone number 0 0 users reported that they have UNsuccessfully reached TheOneSpy by calling +44 203 769 9066 phone number
    100%
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    United Kingdom
    +1 (702) 602-1784
    +1 (702) 602-1784
    Click up if you have successfully reached TheOneSpy by calling +1 (702) 602-1784 phone number 0 0 users reported that they have successfully reached TheOneSpy by calling +1 (702) 602-1784 phone number Click down if you have unsuccessfully reached TheOneSpy by calling +1 (702) 602-1784 phone number 0 0 users reported that they have UNsuccessfully reached TheOneSpy by calling +1 (702) 602-1784 phone number
    USA
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  3. TheOneSpy emails
  4. TheOneSpy address
    Suite 1D, Level 23 Governor Phillip Tower 1 Farrer Place, Sydney, New South Wales, 2000, Australia
  5. TheOneSpy social media
  6. Olivia
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    Jun 17, 2025
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TheOneSpy is ranked 100 among 300 companies in the Mobile Apps and Add-Ons category

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