The Terminix International Company L. P. — Service not completed - overcharged
We have had the absolute worst experience with Terminix. We hired the company in June when we bought our new house in New Jersey to do an attic clean out and wildlife exclusion. Erik Groat seemed reasonable and was sure the team could do the job we needed. The team from Roselle Park came on June 20 and thought they were laying insulation - we should have told them to leave then - but they went into the attic without any protective equipment and removed raccoon feces and contaminated insulation with basic garbage bags. The tracked the feces through our house and left it all through our master bedroom. They left telling us the job was done and expected us to clean up. When we went into the attic they had removed less than 50% of the insulation. Terminix (Henry Font and Matt Romano) assured us they were shocked by what had happened then proceeded to send one of the same employees to spray disinfectant even though the attic was still not cleaned out. After 3 more visits from Terminix we remain with insulation and feces in our eaves, and they also threw insulation out the window into the yard. Each time we complained and documented with photos. We have had to hire another company to clean up after them (Wildlife Masters if you need a recommendation) who told us that raccoon feces are a biohazard and Terminix should have set up a decontamination chamber at the base of the attic stairs to protect themselves and us from disease. We finally went through the Better Business Bureau to formally register our complaints and negotiated to have our bill reduced - We also cancelled the wildlife exclusion as they never did this. We go round and round in circles with executive services and the regional office asking them to please send us the new bill and remove the old ones so we can get his nightmare behind us. They assure us every time that they will and everyone is always outraged at the other department for not taking care of all this - but lo and behold they just sent us to collections and tacked $1500 onto the bill. They are still sending us bills for the exclusion that was cancelled in July! At this point we are going through the NJ Department of Consumer Affairs and contacting lawyers. Buyer beware. This has been a disaster from beginning to end and everyone in Terminix tells us it's someone else's job to fix it yet nothing ever gets done.