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The Soap Guy / Tall Cotton Marketing

The Soap Guy / Tall Cotton Marketing review: Did not receive soap that I paid for 8

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Author of the review
10:44 am EST
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I ordered and paid for bath salts and soap in bulk in mid December 2008 for holiday gifts from The Soap Guy. The bath salts came -- nothing special -- no paper work - no information about the rest of my order. In January, I sent an email to the soap guy email and I received a short reply: "It was shipped Monday. Joe" I sent another e-mail the end of January since I still hadn't received any soap - no response.
Well, its February and I still haven't received any soap from The Soap Guy. The Soap Guy is a Fraud. Dont' use him.

Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

8 comments
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Malia Cummings
, US
Oct 19, 2018 7:13 am EDT

I’ve been ordering from Jeff Dorrian for two years now, never a problem and nothing to complain about at all! Malia Cummings.

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Petra Kues
, US
Mar 17, 2018 8:17 pm EDT

I think you owe The Soap Guy in Chicago - Jeffrey Dorrian - a BIG Apology. An error like this is irresponsible and can do damage. Jeff has always been kind and helpful over several years.

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Vicki Virgilio Dawson
, US
Oct 12, 2015 9:48 pm EDT

This was my first time ordering from the Soap Guy in Chicago. He was very great and helpful. I will order from him. Fast delivery. Will be ordering from him again soon as soon as I sell my stock.
Dawsons Treasures Wauconda, IL

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satby
, US
Oct 25, 2012 12:41 pm EDT

The Soap Guy in Chicago is great, I've ordered from him multiple times and always received everything quickly. And, people swear by his soap (I give them as gifts).

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Travelingcharlie
Lake Havasu City, US
Jun 16, 2011 7:04 am EDT

I have been ordering from the Soap Guy in Troy NH for years and love, love, love their products! The best I have ever used. I recieved every order I ever made and need to make another order, but the website seems to be out of commission. If anyone has any info, I would love to know. I grew up in Keene, NH so I am definately a supporter of this business, even though I live in Arizona now! Char in Arizona: redwinediva@earthlink.net

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ThatSoapGuy
Troy, US
Jun 15, 2011 6:26 am EDT
Verified customer This comment was posted by a verified customer. Learn more

I am the owner of That Soap Guy in Troy, NH. That Soap Guy has never sold bath salts and there is no one here named Joe.

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Keen152
, US
Oct 29, 2010 3:40 am EDT

Wrong info, THESOAPGUY.com is in Chicago. THATSOAPGUY.com is in NewHampshire. Please rate the RIGHT company.

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HilltopJoe
Chicago , US
Feb 18, 2009 9:34 pm EST

You have the wrong company. The soap guy is in Chicago. That soap guy is in New Hampshire.