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The MENTOR Network Complaints 5

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R
1:06 pm EDT

The MENTOR Network REM Housing for people with disabilities

I would never... never put my child/adult in a REM housing, that is being run by REM, the Mentor Network~

My friends daughter is in one in Southern Minnesota... The only reason she is still there, is cause there is no other place for her to go.

The Staff, has been on her to change her conservatorship/guardianship.. as she is of age. But.. they have no right to do that, cause they want it themselves. Father complains when staff is not doing thier jobs! isn't that his job as a conservator/guardian?

This adult has been ignored, abused, and the family is getting no where.. Even her social worker, does nothing! The family has had meetings and they have gotten into the parents face, and yelling at them, that they can no longer talk to staff? Huh? When the staff have your family, but yet you can not ask questions? When your child calls you... And whispers in fear cause the staff will hear? This house is being paid for 2 staff... Cause all household members are in wheelchairs... But most of the time, there is one... One.. Staff.. For both day and night shifts. Isn't this a type of fraud?

The parents where not told, that from another house, someone was calling her child and was explicitaly telling her what he would do to her sexually if caught her alone. This was not turned into the police, nor where the parents told til way later! These people are Mandated Reporters...24 hours to report~! yet nothing! The parents are fearful to do anything, cause it may end up where they kick out their daughter.

they put her in depends... she knows when she has to go to the bathroom... and will tell staff. but they are lazy and ordered her depends!

They fire staff from one house... and hire them at another house. They hire staff, knowing full well that their religion forbids them to handle men.

They do not clean... The staff wears clothing that is inapprioate for the job!

Male staff when bathing her, has tounched her in places, he should not do.. and with out gloves! So much more... but not enough space.

Where can we get the help for this family?

Desired outcome: This home needs to be investigated! from the top of the line, all the way down...

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5:42 pm EST

The MENTOR Network kim burlock lieing

kim bullock Told curtis scott smart huxley he cant spend after telling curtis grandma vicki friend that he took pizza in room hen he was sawed by mr lance eating pizza from pizza hut in kicthen and curtis stole bread from the kicthen after thinking staff would say no and told vcki friend curtis grandma that curtis did not clean his room but did sweep and mop the day before and thats all

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1:48 am EDT

The MENTOR Network unethical behavior

If your looking for a good job helping out people who can not do it themselves, well, this is not the place for you! This company says it stand by it's ethics and procedures that help it to be a good place to work. I only worked for mentor for only 6 months and during that time, I worked at two site houses overnight. My husband has had two heart attacks, I was involved in an car accident because the house supervisor at my house needed to pick up his kids. So we were without a car for about 2 weeks. Had hardly any kind of training per say. I mean they showed me what to do but as far as actually being shown, no. Procedure # 1, staff is to look into the "mars books" of every client to make sure that everything that is needed was done and initialed. #2, look over the finance books for the clients and make sure they are up to date and current. #3, staff is also to do any clean up that may be needed before that staff members clocks out. #4, staff is to also responsible for any communication between each member of staff (including management) in the communication book at each house site, it's not a [censored] book for employees to talk about other staff members. #5, a staff member should call his/her site supervisor if they have a question or needs help with a situation or even just a question. And if that staff member can not get a hold of their site supervisor, they should be able to call upon any supervisor, to get the help that they need regardless if that supervisor works at another site or not. I was terminated for what my program supervisor's call "poor phone etiquette" because I would call or text other staff (regardless if that staff is off work). Or, call or text my site supervisor (which would take him hours to return call or text) and when he did, he always said he's response in a sarcastic way and sometimes rude. I caught site supervisor and another (regular) employee talking about me in the house office behind closed doors, which is a ethical code violation. I even asked the district supervisor if I may be placed at another location, but that was squashed 2 seconds later. When I had to talk with management about problems I was having, I was "ganged up on", 3 members of management against me. And not one of them gave me the chance to listen to what I had to say. I was disrespected like my thought or knowledge of anything did not mean a damn thing to upper management. They do not want to hear the "he say, she say" stuff, but when your in a room with 3 supervisor's and not one of them really cares about what you have to say on your own behalf, how is an employee like myself suppose to behave or not have an attitude about the job when that employee is made to feel that their supervisor don't care about how you feel your being treated. My supervisor's made me feel like what I had to say was not important, when I tried to speak at a house meeting, I was basically ignored, no attention was made to anything that I said. This company has it's bright side in their views of helping the people they do help, but their employees, they're less to be desired for. They talk about other co-workers like it's the thing to do then smile in front of you. So, i'm trying to get unemployment for the unfair reason for my termination of myself and it seems that I am fighting a "no win" situation. All the employer has to do is mention "code of conduct" violation and your unemployment benefits are denied! And this employer gets away with treating a person, regardless of any mistakes they may have made and the lack of proper training, they get away with it. I will tell everyone not to work for this company in my area and I will make it my new job to make sure that this company here in my town have trouble holding on to any new staff employee's. They say that they do not tolerate retaliation against any employee for speaking up if something is wrong. Well I consider denying someone's unemployment benefits retaliation because the companies supervisor's did not like the fact that you stood up to them. I have had people from the corporate office in my area call and talk with me, "want to hear my side of the situation" but yet "i'm denied unemployment benefits because I called staff when they were off the clock. How flippin' stupid! Management does not like for lesser employees to bother them but shouldn't the supervisor's be"on call"or something? Maybe have the supervisor's alternate doing weekend's being by the phone to answer's question or any concerns a staff member might have. No, they can't do that, they have families they need to spend time with. And for a supervisor not give a call back when his staff member calls him is also very"unethical" but he won't get in trouble for that. But it is ok for my site supervisor to falsify paperwork from our communications book and replacing it with a doctored copy. The photos below are just some of the proof I have on how my house site treated me. The company here in my town needs a total makeover. There is no structure for the employee or the clients, other staff allows some clients to get away with hitting on other employees and if you tell on that client, your moved to a different house site. The supervisor's and all upper management should be trained a lot better because the supervisor that was part of my termination he even said that he did not know a lot of what he is to do. Now that is a scary thought right there. Along with these pictures I also have all the text messages between myself and other staff and supervisor's to back up what I am saying to be true. I do apologize for the use of some of the language and the capped letters, don't know how to be politically correct and especially don't like to beat around the bush. I am a honest person, a hard worker who will go out of her way to help out any co-worker in need.

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KMG78
US
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Jan 15, 2022 9:45 pm EST

"supervisors"

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KMG78
US
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Jan 15, 2022 9:45 pm EST

so very true. not just the lesser staff (dsp) it's also the residents of the houses that get the burnt end of the stick. also have "staff" constantly on their phones, "supervisors" using I have kids as an excuse to not cover a shift. we all get that they have a family/kids, but that doesn't give them the right to use that as an excuse when residents rely on the "supervisprs"

Is The MENTOR Network Legit?

The MENTOR Network earns a trustworthiness rating of 91%

Highly recommended, but caution will not hurt.

Our conclusion: After a detailed review, ComplaintsBoard finds The MENTOR Network to be a trustworthy company. Although there's a 0% resolution rate for customer complaints, which deserves attention, The MENTOR Network is known for their high standards and safety. If you're thinking about dealing with The MENTOR Network, it's wise to check how they handle complaints.

We found clear and detailed contact information for The MENTOR Network. The company provides a physical address, phone number, and email, as well as 4 social media accounts. This demonstrates a commitment to customer service and transparency, which is a positive sign for building trust with customers.

Thementornetwork.com has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.

Thementornetwork.com has been deemed safe to visit, as it is protected by a cloud-based cybersecurity solution that uses the Domain Name System (DNS) to help protect networks from online threats.

We looked up The MENTOR Network and found that the website is receiving a high amount of traffic. This could be a sign of a popular and trustworthy website, but it is still important to exercise caution and verify the legitimacy of the site before sharing any personal or financial information

However ComplaintsBoard has detected that:

  • The MENTOR Network protects their ownership data, a common and legal practice. However, from our perspective, this lack of transparency can impede trust and accountability, which are essential for establishing a credible and respected business entity.
  • We conducted a search on social media and found several negative reviews related to The MENTOR Network. These reviews may indicate issues with the company's products, services, or customer support. It is important to thoroughly research the company and its offerings before making any purchases to avoid any potential risks.
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4:12 pm EDT

The MENTOR Network termination

I was terminated do what my termination paperwork states as "poor phone etiquette". I had a supervisor that would take his time to return phone calls (up to hours). If I could not get ahold of my super, I was told at time of hire, to get ahold of another super to get the help that was needed, when I did, that super told me she couldn't help. Another was another staff an I went to an activity with our clients, unfortunately we were there 2 hours before we were to be there but both I am other staff didn't know the correct time so we both texted an called our super. Snother time is when I could not get ahold of my super, I reverted back to my training an called on another super, but this super was on vacation in florida, which I did not know plus there was no mention in out communication log book of this in case we could not get ahold of our super. Another time they said I was on my phone during my shift, yes I was but my husband has had 2 heart attacks, one in the last part of nov.2018 and the other was in the beginning if dec. 2018, for which he was released on 12/25/2018. So yes I would be in the phone sometimes during my shift but to talk with the hospital or doctors regarding he's medication and my super knew of this as well but i'd now trying to use this against me. This same super has doctored paperwork from the communications log book, has held medication/ documentation error paperwork for weeks then used it against me. This super has also and was caught taking about me to another employee, not management just another employee and when I confronted the two about this, the other employee took control of the conversation and the super has a stupid look on his face. When I was hired, I was told that before I leave my shift, all my duties including housework is to be done before the next shift starts. The next shift is also to go through the mars books to make sure that all meds and docs were done. I did not get that luxury, and now both site super and program director are using that against me. Is this how the mentor network wants their services to handled? If so, I feel very sorry for the people that look toward a company like this for support.

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toni albert
Bridgeton, US
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Dec 29, 2022 4:03 pm EST

later that days I SAW STUPID landlord Dominque Rozier said no foods allow upstairs your room but she said to me oh ah that that [censored]ing group home Millville NJ I don't like group home [censored] that a nasty landlord Dominique Rozier said to me you have follow rule, she said to me you not follow the rule and not order now steel desk chair, but I said to Dominique, you can't do that to me , I mental desk chair for me I tell my brother joe from Australia and that group home staffs very mean to me that

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12:17 am EST
Verified customer This complaint was posted by a verified customer. Learn more

The MENTOR Network Abuse, neglect, theft of clients retaliation of staff

The Mentor Network / NeuroRestorative does not investigate Abuse, Neglect and Theft from clients in their care and allows it to continue. Staff that reports it is retaliated against. In one instance, the Program Manager hired her Best Friend and made her a Supervisor. 2 weeks later they hired the Supervisor's Uncle — who also happens to be the Program Manager's neighbor. A number of Staff — AND CLIENTS — reported this man was inappropriately touching clients/a Molester. In response to these allegations, the Program Manager began allowing him to take our least functioning client TO HIS HOME and called them "One-on-One" outings and ordered the Staff "Not to Report" on this man. Staff that continued to voice concerns was retaliated against. There are many instances like this including the Program Manager allowing certain Staff to smoke marijuana and watch pornography at the group home/CBRF. THE MENTOR NETWORK CORPORATE OFFICE DID NOTHING!

Also, the Program Manager stole from a client. The Mentor Network Corporate Office refuses to address that — and other — issues and is trying to cover everything up.

There have been State and Department of Justice investigations. DoJ findings are not yet available, but the State had 23 PAGES of findings against this company and 7 violations... including the Program Manager stealing from the client. Despite these findings, The Mentor Network Corporate Office refuses to do anything and continues to 'protect' the Program Manager.

I made 2 videos with legal Open Record State investigation findings. I don't know if I can post the links, but if you google "The Mentor Network (or NeuroRestorative) State Complaint" it will come up. The videos are on youtube.

Here is a link to one video. The other video is on the same page/channel.
http://www.youtube.com/watch?v=uAovzdCMuHA

Read full review of The MENTOR Network and 63 comments
Update by VoiceofTruth318
Aug 25, 2012 11:26 am EDT

I am sharing this person's complaint as well. If you read the comments, you will see that The Mentor Network/Neurorestorative is embroiled in a $356 MILLION DOLLAR Sex Abuse Law Suit pertaining to the sexual abuse of children at one of their facilities.

Families First - Atlanta, Georgia LOUSY Adoption Agencies — INCOMPETENCE, CORRUPTION & SEX ABUSE

Update by VoiceofTruth318
Mar 19, 2012 5:33 pm EDT

It is the same all across the country, isn't it?

I can be contacted at: VoiceofTruth318@gmail.com

Please contact me if you have information you'd like to share.

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toni albert
Bridgeton, US
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Jan 16, 2023 5:12 pm EST

Today is starting that again that new staff Dominique's friend Jeram tell me what to do. in the kitchen then that staff black lady in kitchen she said that veggie burger that not your I say hey that mine veggie burger is mine with my own money I'm vegetarian I don't eat animal meats that animal prodet that make people sick and heart disease and cancer from animal meat, and I take care. Of myself my own money myself I will get my old place back in Parsippany NJ.

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toni albert
Bridgeton, US
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Jan 16, 2023 12:32 pm EST

that today troublemaker staff [censored]ed [censored] Brittary B tell Sandra J's sister ion me that cause trouble in this morning later that day I was upset on me was not i8n her bathroom in upstair.But that Sandra Johnson is lazy. another staff C.B is upset because Sandra J. always lazy. because she smells that staff will smell her in her room her room is stink and smell really bad that not good at all for another female people in this stupid Millville group-home that nasty to me like that. I need to move back to my town Parsippany NJ and in March and my brotherJoe Albert. from Australia and my brother Joe is worried about me that group home staff abuse me in down stair kitchen and [censored]ed [censored] Brittary B said to me I'm tell Sandra J. sister on me she not my sister that Sandra 's sister and I'm not being to friend anymore and I WILL MOVE OUT STUPID GROUP-HOME! I don't like being [censored]ed home. That [censored]ty group-home staff black [censored] Brittary Batha sticks middle finger. at me in kitchen and she talk to me like that said [censored] you and staff cussing at me I can't wait I will tell my brother Joe from Australia and all about these reports Mantor network at Rem New Jersey but my brother. Joe worried. of me that group home staffs abuse me and hit me on these jobs they will get fired from their jobs and the boss don't like nasty staffs on these jobs

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toni albert
Bridgeton, US
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Jan 14, 2023 7:23 pm EST

today that staff stary that tell me what to do [censored]ing [censored] to me in [censored]ing group home In Millville NJ [censored] is be in the stupid Millville Nj [censored] the next door. people at the house next door said don't your trash in my garden. the guy come staff door. the guy said you give middle finger. at me he says I said [censored] you to the guy next door I'm not do that anymore the don't want to get any trouble. I'm good person good worker I don't like stupid Dominique Rozier that hurt me last time.

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toni albert
Bridgeton, US
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Jan 13, 2023 11:24 pm EST

Today is. that night staff stary tell what to do. you not allowed to be sat on staff chair. and staff say you. go to upstairs room! now and I will throw. water at you [censored]ed [censored].and the staff Stary. say to me I'm call a cop on you. staff Stary will report you. and tell Sandra J's sister Kat on me I don't like you being bossy me around. And I don't like Dominique Rozier but she dangerous person. But that Sandra Johnson is lazy. but she didn't wash right. in shower in this morning. I take care myself. Staff Stary treat me badly in downstair Livingroom. The staff Stary is too bossy. And I wish that Stary will get fired from job in this Millville group home NJ and that nasty mean to me like that is not nice to me that nasty to me in kitchen that staff Stary say to I'm call the cops on me.I say to the staff. Stary, you do not call cops on me.you [censored]ing [censored].you [censored]ed Spithead's don't like Stary. I can't wait to move back to my old place. in Parsippany NJ and my brother Joe from Australia in March.

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toni albert
Bridgeton, US
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Jan 07, 2023 9:40 pm EST

today that nasty new staff turkey that tell me funking what to do that too bossy that [censored]ty Millville group home and My brother joe from Australia he worried about me that Dominique will hurt me. staff in the group home. Hey, I'm not dog, I am human I told staff Turkey, you stop tell me what to do that Innogy' . I hate group home they they help you NO I don't need any help me I take care of myself I'm grown woman I'm not handicap nothing wrong with me I'm healthy strong girl. stupid Dominique Rozier that harm patients in her house and Dominique Rozier harm Tracy B in kitchen last time and last year 2022and I want to steel desk chair and steel bookcase myself and I take care myself and always clean and healthy. I will ignore Tracy B. that Tracy B hit people and Tracy B dangerous persons.

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toni albert
Bridgeton, US
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Jan 06, 2023 4:57 pm EST

this morning Dominique Rozier said to me you give me [censored]! and she yelled at me that make me cry and hurtful my feeling that not nice, I Wisk Dominique get fired from job people can't do that on job don't come work and hit people on job supervisor landlord Dominique Rozier not order steel desk chair for me you are [censored]ing poor Dominique Rozier hit me in kitchen down stair today I will get rid Dominique Rozier. Dominique Rozier is dangerous person in this house. Dominique Rozier attacks me in kitchen today.

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toni albert
Bridgeton, US
Send a message
Jan 06, 2023 4:41 pm EST

today this morning The Dominique Rozier said to me I want you talk to you now! and you don't touch my heat in this house! but Dominique yell at me in this morning. The staff said you come with me she says. I say to my staff, and I say that Dominique is not nice that she yelled at me, and that Dominique hurt my feeling. Landlord Dominique is dangerous person that hurt Tracy did last time. the group-home staff hurt girls in their group-home today. I can't wait to move back my old place in Morris County in north jersey and Dominique said you giving [censored] Dominique is very mean Landlord that owed this house. That not nice to me Dominique treats me badly and abuse me in their way that not nice. I don't heat that my blood thinner and sleepy and tied. I want to get my own apartments in north jersey I can't wait to move out I get it and my brother Joe Abert from Australia, and I will tell everything they did to me in stupid Millville group-home, and they abuse girls in this group-home today that not nice at all.

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toni albert
Bridgeton, US
Send a message
Jan 06, 2023 1:06 pm EST

this morning Dominique said to me you come here and talk to you now! she yells at me, and you don't touch my heat! you open the window and the staff said come to store staff said you don't get upset this morning Dominique threat to attack me in Dring room down stair and Dominique talk about me I don't like it that staff said you want to go program I said no and not make ANY MONEY AND I'm poor that neglect. the not nice. That Dominique that hurt my feeling

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toni albert
Bridgeton, US
Send a message
Jan 05, 2023 10:28 am EST

I went to down stair I saw stupid landlord Dominique Rozier I need order steel desk chair for me, and Dominique said, and don't you say hi and she said to me I'm not order no desk chair for you. Dominique is neglect [censored]ed [censored] that Dominique is on Steet drugs, but she takes druggy that nasty mean. No druggy allowed they will get fired from job and that Dominique will get fired for job and you can't do that on the job at Mantor network .and [censored]ed neglect to me that make me cry hurtful my feeling. The stupid landlord Dominique Rozier is nasty [censored]. I need [censored]ed steel desk chair now! I will be calling 911and that my [censored]ed money, buy my own stuff myself my own. I will report her that Dominique is not nice to me that right. and [censored] nuts and nut [censored]. that was a stupid landlord, Dominique Rozler.

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toni albert
Bridgeton, US
Send a message
Jan 05, 2023 9:06 am EST

Today that [censored]ing bossy staffs that tell me to do I don't like it that noise and stupid Millville group-home. That [censored]ty group-home abuse patients. I Dominique Rozier is nasty landlord that she is bossy me around and she was a troublemaker Tracy B. eat all MD's and SJ's foods, for girls their lunch for program every day and the new staff want talk to me don't about Tracy that cause trouble. the troublemaker group-home staffs. my brother Joe from Australia and he will come see me and i want to move out stupid group home they tell another girl what to do this morning the staff tell me said you go down stair kitchen and take medications and vitamins, I say you stop tell what to do that noise. and everybody talk about that Tracy B . stealing another people stuffs.

Overview of The MENTOR Network complaint handling

The MENTOR Network reviews first appeared on Complaints Board on Jan 24, 2012. The latest review REM Housing for people with disabilities was posted on May 20, 2022. The MENTOR Network has an average consumer rating of 1 stars from 5 reviews. The MENTOR Network has resolved 0 complaints.
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  1. The MENTOR Network Contacts

  2. The MENTOR Network phone numbers
    +1 (617) 790-4800
    +1 (617) 790-4800
    Click up if you have successfully reached The MENTOR Network by calling +1 (617) 790-4800 phone number 0 0 users reported that they have successfully reached The MENTOR Network by calling +1 (617) 790-4800 phone number Click down if you have unsuccessfully reached The MENTOR Network by calling +1 (617) 790-4800 phone number 0 0 users reported that they have UNsuccessfully reached The MENTOR Network by calling +1 (617) 790-4800 phone number
  3. The MENTOR Network address
    313 Congress Street, 5th Floor, Boston, Massachusetts, 02210, United States
  4. The MENTOR Network social media
  5. Rachel
    Checked and verified by Rachel This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Jun 30, 2025
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The MENTOR Network is ranked 2 among 3 companies in the Assisted Living and Long Term Care category

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