The complaint has been investigated and
resolved to the customer's satisfactionResolved The Co-Operative Bank — Refund
resolved to the customer's satisfaction
Iad made a wire transfer on November 3, 2011 to a person who had a account with the Co-Operative Bank I paid $68 00.00 US currency to obtain access to Roy Hooks account 977654 and his pin was 54368. It was shown to be a valid account after my money had been sent I was given a code to gain access into the account but I still could not get into the account it said I need anotherr code. When I contacted Chris Clemett who had represent himself as a Accountant with The Co-Operative Bank told me that I had to pay the taxes due on the money. I did not have the fourteen thousand dollars. My money was suppose to be just sitting there. I was told I had breeched the agreement I was not given complete information. When I learned that the man Roy Hooks had been scamming me I immedately contacted his suppose banker and demanded my money back. I was told that I would have to pay a additional amount of $625 which my mother lent me. Then I received a email telling me that I would have to pay the courier charges. I kept sending the emails to the bank starting last Wednesday asking for help. I had been insistant that someone help me, I suffered a mental breakdown and tried to [censored] from depression because I have been financially ruined. All I asked is that this bank would give me my money back. Today I was told that Chris Clemett was not an employee of the bank mentioned. Why wasn't I told this last week because this man has been calling me wanting more money and still representing himself as a employee of this bank. Their account holder Roy Hooks scammed me out of $25, 000.00 United States dollars I am in risk of losing my car and health insurance and no one had bothered to call even today. My home phone number is [protected] I need some help because I am becoming increasingly depressed and stressed because no one seems to care what happens to the little person. Roy Hooks had over $740, 000.00 in his account and this bank never questioned where this money was coming from. In the states IRS is notified when you withdraw or deposit over $10, 000.00. There doesn't seems to be any kind of oversight and just maybe it could have saved me from being penniless and mentally unstable today.