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CB Banks The Co-Operative Bank Complaints #2-21
The Co-Operative Bank

The Co-Operative Bank review: Online banking lock out and cost of phone call

D
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1:42 pm UTC
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This review was chosen algorithmically as the most valued customer feedback.

Dear Cooperative bank.
I have just spent 20 minutes, waiting in a queue and then talking to an agent to get my online account unlocked simply because I haven't accessed my online banking since last year. Firstly, it cost 20 euro for the call- 7 euros of that was for waiting to speak to an agent. Secondly, although my account was unlocked, I cannot use it as now I am being instructed to call again! to give a  mobile phone number. The agent failed to mention this. I cannot afford such charges on a phone call; one of the reasons I have online banking.I have to say, your approach is far from encouraging and I feel quite angry to have to pay, once again, for another call, when I may again have to pay just to wait.I have friendlier online banks which have recompensed me for charges made when I have made mistakes in my online banking decisions. Is there a possibility you could recompense me for the call, and secondly, provide a cost free way of contacting you to give my mobile number details.
Many thanks for any help offered in this matter.

Desired outcome: Recompense and fee free contact to give mobile phone details to allow access to my account in your bank. Many thanks.

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  1. The Co-Operative Bank Contacts

  2. The Co-Operative Bank phone numbers
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    International
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    Everyday Extra & Privilege / Privilege Premier
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  3. The Co-Operative Bank emails
  4. The Co-Operative Bank address
    P.O. Box 101, 1 Balloon Street, Manchester, M604EP, United Kingdom
  5. The Co-Operative Bank social media
  6. Andrew
    Checked and verified by Andrew This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Jun 29, 2026
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