My purchicing bil is1020247bjoz vivah202z5
We bought a sectional from Brick Furniture.. Only first couple weeks the new sectional was comfortable. Later the foam cushions started to fall in, to sit where close to impossible. Brick Administrations told us: "WE DO NOT EXCHANGE OR REFUND". It just happened that our relative has a Furniture factory in Toronto. We asked him for help. He examined the sectional and explained that Brick was saving money by using a low cost 4"low density foam, about 1.4 LB with IDL12 And that foam was covered with 1" high density IDL40 or higher foam. That’s why the first filling is that cushion is hard and springy. He also explained that foam has two main factors which comes together. It is "density" (measured in lb. of a std cube of foam) and IDL (which is "firmness" or deflection under std load). As an example the price of 24"by 24" by 2" foam may vary from $12 to $126. Brick Furniture is saving a lot of many by producing very chip sectionals which appears that sectional is comfortable but only in the show room.
Country of complaint: Canada
Desired outcome: Refund 100%