TGS ECOM Customer Service Contacts
India - 560102
Dear Friends, ( PLEASE DON'T ONLY READ AND KEEP QUITE, BUT KEEP ON PASSING THIS MSG SO THAT EVERY BODY...
Don't use this website. They took my money and stopped to answer my emails. Google them and you will find I'm not only one victim. I will report them to BBB!
I ordered product that according to the web site was in stock on or around Feb. 15th. I called to check on the order on 2/24 and was told it would ship within 7-10 days. At this time I doubled the order and was told all the product would ship in 7-10 days. My credit card was charge for the product on 2/28 so I thought I would get the order shortly. Yesterday 3/6 I called because I had seen nothing yet. I found that they were not taking phone calls the only way to reach them was by e-mail. I e-mail telling them my story and got a reply saying that the product would ship within 7-10. I responded telling them to cancel the order and credit my card. They answered saying that it would take 24 hour to which I told them I want it cancelled not and my card credited now or I was going to the BBB and that I wanted a confirmation within 30 minutes. The answered saying it had been done but the card credit would take up to 4 days depending on the bank that issued it.
I ordered a police related product from them and received an email confirmation. After 10 days they still had not shipped the product. I needed it for work, so I ordered it from somewhere else. I called TGSCOM to cancel the order. The customer service rep told me it had only been seven days since I ordered. I corrected her and told her the date I ordered it and had received e-mail confirmation. She told me the order had now been canceled. Later that day she sent me an e-mail telling me that she forgot to tell me earlier that there would be a 15% restocking fee because they had ordered the product from someone else, although they hadn't received it yet. TGSCOM wants 15% to restock an item that they never had in their possession. Their web site says there is a restocking fee for returned products, but I didn't return a product.
I feel they should have informed me at the time of purchase that they did not have the item in stock. With modern inventory systems that is a simple task. I understand why they didn't though, because it would have cost them the sale. Further, I should have been informed when I called to cancel the order that there would have been a restocking fee instead of hours later in an e-mail that I wasn't in the office to receive. I replied to their e-mail and didn't get a response, but the restocking fee now shows up on my credit card statement. I have seen several complaints on the Internet where they get people with the restocking fee. It appears TGSCOM stocks little, if any, product and is simply orders items for you from someone else. They may get the 15% eventually, but I have disputed it with my credit card company and they are going to have to work for it. I will share my experience with TGSCOM with all of my fellow officers and gun enthusiasts.
I ordered a glock 26 on Sept. 12, 2009 because the website said they were "in stock" which was not true. Only...