TGI Fridays review: customer service

I am an avid visitor to Friday's, but it's clear that I must find a new venue to dine. I along with my son and best friend visited today around 5 P.M the date being July, 27, 2019. It was appalling that we had to wait to be seated no hostess, and the manager didn't even come over. Finally when we sat it was clear that the server I had had no clue I understand being new because I also work a second job which is in food service. I had to ask for napkins I also was not offered the free chips and salsa. I will not be returning to Friday's, this is the second time I've gone and the service was horrible.