Initially my account was blocked because I played on holiday in Jamaica (despite FAQs saying you can continue existing games abroad, but not start new ones). I sent proof of my holiday and my account was unblocked. Then I completed a task taking my earnings to £100 and initiated a cashout. Now my account is permanently blocked and they are stating 'multiple security reasons'. They've mentioned VPNs and Third Party Software which is simply not true. I travel a lot, so maybe they can see the games being played abroad and think this is a VPN, but I can provide proof of every trip if they requested it. Instead they accuse me of wrongdoing and deprive me of legitimately earned rewards. Their FAQs explicitly state you can play from abroad, I checked this before I complained to them about the block
Claimed loss: 100
Desired outcome: payout all funds legitimately earned. I'm happy to switch to another app offering the same service, so don't want my account reinstating as the trust has gone with this company
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