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Home Repair Services Tepperman's samsung dryer

Tepperman's review: samsung dryer

J
Author of the complaint
11:19 am EDT
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We called Teppermans on Monday August 28th because our dryer stopped heating, the first thing they told us was to try troubleshooting everything ourselves before making a claim, I said we cleaned out the hose etc. still not heating, they tell us well there are other things maybe you could try, we said no we have a warranty you can come look at it. We get an email an hour later saying there is no service company in our area and we would A) have to find one ourselves, send Teppermans a quote to be approved, pay for the repair and get reinbursed after we send them the bill and that gets approved or B) talk to a repair shop. So my husband called back and said this is ridiculous we had someone come out a few months ago to fix our washer, well sorry but there is no one, we said can you not send someone from London, he said we can if you pay the mileage as we won't cover that, my husband told him the warranty is ridiculous and the man from Teppermans warranty company hung up on him.

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65 complaints
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