On 9/28/22 I had taken my almost 11 month old Maltese puppy Charlie to Petco located at 360 North Bedford Road in Mount Kisco, New York for grooming services at 8am. My appointment was for 8am, 9/28/22 with Heather. After when the services were performed, I was picking Charlie up at about 10am and I noticed a red denuded area on his right buttock measuring 40mm by 40mm. At first, I did not think of anything serious because Ms. Heather did not bring it to my attention. I thought that his hair will grow back. To my surprise over 1 month later the denuded area along with a small scar most probably from a very significant razor burn did not appear to have any hair. I have come to a conclusion that Ms. Heather was negligent in her grooming service and permanently injured and scarred Charlie for life. He cannot participate in any dog show, his denuded area of skin is exposed to greater injury, and as I mentioned before he is scarred for life.