SurePayroll review: Poor communication and customer service

I recently opened a new account with SurePayroll, and the initial setup appeared to be going well. Based on that experience, I began setting up the second of four accounts I planned to transfer. Unfortunately, the process has been extremely frustrating, and I am now reconsidering whether moving forward with SurePayroll is the right decision.
• I set up the new account online on August 24, 2026.
• After a week without an update, I emailed the sales representative over the weekend to ask for the status.
• On Monday, August 31, 2026, I received an email stating that payroll had been approved.
• Within two minutes, I received another email stating, “You did not approve your online payroll enrollment information displayed in SureCheck.”
• I called the number listed in the email, but was told I had reached the wrong department and needed to contact Sales. I then left a message for the sales representative.
After not hearing back from the sales representative, I called the Sales department. The representative instructed me to go online and make changes, but I could not get past the “Verify that all information is correct” page because the information displayed there was incorrect.
When I tried to explain the issue, it did not seem that the representative understood the problem. Her proposed solution was to reset my password, even though I was already able to log in and the issue was that I could not proceed past the first page. I explained that resetting the password would not resolve the problem. When I asked for a supervisor and the representative’s name, the call was ended.
Later, I called the Sales department again and asked to speak with a supervisor. The person I reached would not transfer me, but said he could help. He explained that someone in their office needed to correct the SureCheck issue before I could proceed.
I also explained that I was receiving emails instructing me to take action, but I could not complete those steps because the account information was incorrect. His proposed solution was to request that SurePayroll stop sending me emails, which would leave me without the information I need to move forward. He said someone would contact me the next day, and I left another message for the sales representative.
Because I have only one day left to submit payroll if someone contacts me tomorrow, I tried once more to reach a supervisor. I was placed on hold and eventually disconnected.
At this point, I regret signing up for SurePayroll and am seriously questioning whether I should continue transferring the remaining accounts.