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CB Utility Services Superior Propane Unfair and unreasonable charges
Superior Propane

Superior Propane review: Unfair and unreasonable charges

J
Author of the review
11:15 am EST
Featured review
This review was chosen algorithmically as the most valued customer feedback.

Just add me to the long list of people who believe this is the worst company out there. I moved in to my new place in the country that used propane. The previous owner had a company that was also not high on the list of good companies so I looked around and was enticed by Superiors free litres offer so I opted for them instead. Little did I know that their price per litre charge was far and above the market standard year after year but I kept using them. The little nickel and dime fees such as delivery and the HAZMAT fee, that NO other provider was charging, finally got to me so I started looking around. The last straw was the fixed pricing per litre that they offered me was $0.25 to $0.30 more than their competitors. Done! I'm out. I secured another provider and told them to come pick up their 3 tanks. I was then informed that they would be charging me a $250 pickup fee. No where on the invoices is that $250 fee stated. Then they charged me a $250 cancellation fee or what they called an administration fee. NO OTHER COMPANY that I called, and I called 7, had a pickup fee nor a cancellation fee. Then they charged me a years rental on the tanks which was 3 weeks past the anniversary date for the tank install. I DID NOT sign anything agreeing to these charges. There is a reason why Superior Propane has the worst reputation in the business.

Desired outcome: Nullifying of any and all charges related to cancelling of their service.

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  1. Superior Propane Contacts

  2. Superior Propane phone numbers
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    Customer Service
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  3. Superior Propane emails
  4. Superior Propane address
    1111 49 Avenue NE, Calgary, Alberta, T2E8V2, Canada
  5. Superior Propane social media
  6. Maria
    Checked and verified by Maria This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Jun 20, 2024
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