The complaint has been investigated and
resolved to the customer's satisfactionResolved Super Thin Ribbons — Very Poor Customer Service
resolved to the customer's satisfaction
I and several other employees had poor experiences with this company. Recently I sent a rack of military ribbons back to this company thinking I purchased them from the company. However, when I called to give them my payment information I was informed that I sent the wrong ribbons (from ultra thin) and they wanted to charge me close to $55 dollars to get a complete rack. I told them that I have the old ribbons I purchased from them (super thin ribbons) in 2007 and could send it for the adjustments, which would only be adding a ribbon or two (approx. $5.00). They said that I could send in the correct old ribbons for adjustments, but I would have to pay an additional $10.00 minimum to have my ribbons sent back to me. I told them that their customer service practice was not very good being that I made a simple mistake of sending the wrong set of ribbons. If I were the supervisor I would have told the customer to send the correct ribbons and when we make the adjustments to those ribbons I would send the incorrect set back with the newly adjusted ones. Instead the email I received from them stated that they have my set of ribbons and I would just have to call the company with payment information as if they had already completed the work. I told them that every chance I get I would deter any potential customers from buying their products and then I was threaten that they would have a friend SGM find me. Well, I hope they go out of business because we don't need businesses with such poor customer service and no creativity for taking care of the consumers.