Sunwing Travel Group review: flight & hotel reservation process

My departure on Jan 8 was over 3 hours delayed- this resulted in us arriving to resort at midnight. I was travelling alone with a 5 year old and never would have booked a flight that late. When we arrived the resort said they had no knowledge/information about our booking, as Sunwing hadn't sent what they needed. They weren't going to give me a room! (This is at midnight with a child). I was extremely upset & disappointed. I feel there should be some compensation associated with this or I will probably never book with sell off or Sunwing in the future.