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To whom this may concern.
I am a gold card holder at your casino.
During my visits since 1990 at multiple Sun International resorts, I have never experienced such poor service as yesterday the 28th December 2017 at Time Square.
1. The Toilets at the main entrance at the ATM's was so filty and stinky, i almost puke.
2. The North East Bar had a stench that gave me the idea that either the barman was not clean or your bar was simply dirty.
3. The floor service, bar ladies, slot technicians were just incredibly pathetic.
4. Multiple slots does not even work, for example . Note acceptors faulty, touch screens not working. In fact some slots even require hand pays for a value of less than R 3, how in the world do you explain that. I entered at 10 AM and at 7 PM the same slots were not fixed. Now if you want to rip people off more than what you already do, I suggest you find competent people to fix it daily.
5. Time Square casino has a unacceptable Hit rate, expected return, Long pay as well as short pays. It is clear that you think you give first comers pleasure but you do not. Us, that on a regular basis visit your poor managed casino can see this. I was wondering what my friends at the gaming board would say if they investigate you properly.
You can NOT try to convince me that this info is false, I know this because I am a video slot AND poker programmer for smaller casinos myself, I know how it works, you can try me any time you like. Ask Emperors casino, they had a very bad experience with me in 2003 when they were still 'Caesars'.
Now..., I can not see me visit Time Square casino along with my friends and family ever again.
I don't have a problem with Carousel nor Sun City Gaming, at least they offer better entertainment and far better service.
I refuse to talk to any operator nor inquiry employee of Sun International since most of them that I already spoken to, are also incompetent and does not have a clue what really goes on behind the scene.
If you want to contact me, I would like to speak with some one in a significant position before I take this further.
Account Number: [protected]
Name: Mr Das De Bruyn
