Sun Buggy Fun Rentals
reviews and complaints

We were here with 2 others. This is the current review I have written down of everything which happened. It took over 5-6 hours and we still could not ride. We decided at that point, we wanted a full refund.

Here is the review of that day:

Absolute worst experience. When we checked in, I was told by Kay we were down for a side by side, I made sure to correct this and show the proof of our dune buggy reservation. Ater a 1.5-2.5 hour wait, and me talking to the front desk, I ask if we would be going out soon and get told - "Well there was an issue with one of the vehicles" and "You know its a 2-3 hour drive time, right?" I'm like ummm, what, "Yes that's what we paid for, not the 2-3 hour wait time". I don't understand why a vehicle issue happened and we weren't spoken to whatsoever during this entire wait period. There was zero communication.

Well we finally get into the van to go to the Valley of Fire tour we paid for, and our Buggy isn't loaded up! They loaded the wrong vehicle. They loaded a 6 seater side by side instead of a 2 seater dune Buggy.

When we mentioned, yet again I might add as I had already spoken to the front desk about this issue, that we paid for the dune buggies not the side by side, the guy literally told me "I dont recommend the dune buggies"

Im over here thinking, sir, what, I dont understand? Your company logo is literally a dune Buggy and it's your biggest seller - that you actually have real dune buggies not just atvs. So I respond "I would like the 2 seater dune Buggy we reserved in the first place, please."

We wait about 20 more minutes or so in the car before heading out to the desert.

When we finally get to the desert, we have to wait another 1.5-2 hours, and this is after stopping to get lunch along the way and making a few wronf turns! So we finally give up when the vehicles get there as it is now peak heat time and we were supposed to have gotten BACK at that time, not JUST STARTING. We had even tried to call these people several times before they got there to see their ETA. We never got a single pickup call until they were 9 miles out.

This was hands down the absolute worst experience we had in our 4 day Vegas trip. And we had a total of 3 excursions. This was the 3rd.

Furthermore, this was so far off, the driver we had was called in on his day off to drive us. That's how unprepared these people were.

When we got back, we spoke to an extremely rude man, Eric, who straight up said we didn't have to send the vehicles out there if you were just going to cancel to begin with. He then goes on to say, you could've told us you didn't want the side by side, which I did at the very beginning. I did not appreciate being treated like that after several hours of wait time already and severe issues along the way. He told us he will not authorize anything on a Sunday but to email this email and be very detailed. He is refusing to give proof he recieved all items so I don't have to deal with any issues in the refund process. He also specifically tried making us leave several times and put all the blame on us when we genuinely did nothing wrong.

Absolutely no services were received.

We paid for this with a Groupon and thank goodness we did! Because even after a very carefully and politely drafted email with screenshot proof of everything, we never received any response back from their QA department AFTER 2 WEEKS. We sent 3 emails during a 2 week time period and they never even attempted to contact us. We even tried calling! They ignored us because they wanted to thieve our money.

Luckily we let Groupon know exactly what happened and they came through for us. they themselves had issues getting into contact with these people!

10/10 do NOT recommend this place. They are rude, run down, and just want your money. Zero communication skills, zero skills for employee professionalism. Only Mike there had any semblance of professionalism and he wasnt even a supervisor. The least professional individual and employee there was Eric and he is a supervisor.

Overall extremely disappointing.