Substack’s earns a 4.5-star rating from 8 reviews, showing that the majority of subscribers are exceptionally satisfied with content and platform experience.
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- Unresolved
- Replied by the business
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Disappointing Customer Service Experience
As someone who values prompt and effective customer service, my experience with Substack left me extremely disappointed. Despite reporting a critical bug multiple times that was affecting my reach to listeners, the lack of response from their support team was disheartening. The AI bot's promises of looking into the issue never materialized, leaving me feeling neglected and unheard. This level of disregard for user concerns is unacceptable, and it's clear that customer service is not a priority for Substack. As a result, I have made the decision to move away from their platform in search of better support and reliability.
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Pros
- User-friendly platform for writers.
- Direct revenue from subscribers.
- Creative freedom for content.
- Strong community engagement.
- Minimalist, clean design interface.
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Cons
- Limited monetization options
- Intense competition from larger platforms
- No built-in audience discovery tools
- Reliance on writer's own marketing efforts
Is Substack legit?
Substack earns a trustworthiness rating of 91%
Highly recommended, but caution will not hurt.
Substack has claimed the domain name for substack.com for a long time, which suggests that the website is established and has a history of being in operation. This is a positive sign, as it indicates that the website has been around for a while and may have a reputation to maintain.
Substack.com has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.
Substack.com has been deemed safe to visit, as it is protected by a cloud-based cybersecurity solution that uses the Domain Name System (DNS) to help protect networks from online threats.
We looked up Substack and found that the website is receiving a high amount of traffic. This could be a sign of a popular and trustworthy website, but it is still important to exercise caution and verify the legitimacy of the site before sharing any personal or financial information
About Substack
Here is a guide on how to file a complaint or review about Substack on ComplaintsBoard.com:
1. Log in or create an account:
- Start by logging into your ComplaintsBoard.com account or create a new one if you don’t have an account yet.
2. Navigating to the complaint form:
- Locate and click on the 'File a Complaint' button on the ComplaintsBoard.com website, found at the top right corner.
3. Writing the title:
- Summarize the main issue with Substack in the 'Complaint Title'.
4. Detailing the experience:
- Mention key areas in the complaint, such as details of transactions, nature of the issue, steps taken to resolve, company's response, and personal impact.
5. Attaching supporting documents:
- Attach any relevant supporting documents, avoiding sensitive personal data.
6. Filling optional fields:
- Use the 'Claimed Loss' field for financial losses and the 'Desired Outcome' field to specify the resolution sought.
7. Review before submission:
- Ensure the complaint is clear, accurate, and complete before submitting.
8. Submission process:
- Click the 'Submit' button to submit the complaint.
9. Post-Submission Actions:
- Regularly check for responses or updates related to your complaint on ComplaintsBoard.com.
This guide aims to help you effectively file a complaint or review about Substack on ComplaintsBoard.com.
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