I ordered a beautiful leather bag on wheels on 21/12/2023 for my husband (Christmas gift). The order confirmation came with a logistics confirmation number to follow the package.
The package never left the factory.
After I complaint many times I was contacted and told that my package had left (we are in January). I regularly tracked the package and it was indeed in route. When it finally arrived a month later, I received a tiny cheap piece of jewelry I had never ordered. It is so dishonest…
Country of complaint: Belgium
Claimed loss: 38$
Desired outcome: Either the bag (which I really would have loved) or a reimbursement.
Beautiful leather bag ordered, cheap fake jewelry received because of complaint ! Shame