On Dec. 13th, 2022, I listed 4 Taylor Swift tickets on Stubhub. The tickets sold immediately and were subsequently transferred to the buyer on Dec. 14th.
Now, a full 3 1/2 month later, I get an email claiming my tickets have sold and a request to transfer them to an new party. I immediately called Stubhub and they are claiming I submitted two orders 5 minutes apart on Dec 13th at 5:32 and 5:37.
As you can see from my supporting email files, I was only sent ONE order confirmation, which I completed with all due diligence. Stubhub's response is I am responsible for submitting a second order.
This is not the case and I do not have four more tickets to satisfy an additional order.
I filed the "official" Litigation request, mailed it with a USPS Certified Mail reciept, waited the 30 days for a response, and NEVER received one. I have called Stubhub Customer Service many times requesting the Litigation Dept. to contact me. I have repeatedly asked for a telephone number to call LItigation but StubHub refuses to provide it.
If in fact, I did input a duplicate order, it would have been due to not receiving a proper confirmation when executing my request. Additionally, Stubhub should be sophisticated enough to ferrit out duplicate orders and delete them or substantiate with the seller.
Desired outcome: Absolve me of any and all responsibility for Stubhub's alleged duplicate order.