The complaint has been investigated and
resolved to the customer's satisfaction
Resolved
Stub Hubsold bad tickets

R
This review was posted by
a verified customer
Verified customer

I purchased tickets for the last REGULAR season game of the New England Patriots which was on January 1, 2012. they played Bufflalo and won the game. Too bad my husband missed the entire game because Stub Hub Sent me BAD TICKETS. I spent 405.00 on these tickets. I ordered them in November as a christmas gift for my husband. The tickets were delivered to me by Fed Ex on November 25, 2011. My husband drove over 30 miles to Foxboro MA's Gillette Stadium, and then paid 50 bucks to park there. He tried to get into the game but security was alerted to him because the tickets he had were revoked. So my husband was escorted out and basically treated like a criminal.. I'm told that i will be refunded but that hasn't happened yet and I'm also told that someone will contact me about what happened.. that hasn't happened yet either... so buyer beware... This was my first time ever using Stub Hub and they scammed me so bad... I hope that soon they will refund me... but I have a feeling it's not going to be easy!

RESOLVED

The complaint has been investigated and resolved to the customer's satisfaction.

  • StubHub's response · Jan 04, 2012

    Hello Rachel,

    My name is Selena, I work for StubHub's Executive Customer Care Team. On behalf of the company I sincerely apologize for your experience. At StubHub we take this matter very seriously just as it is stated in our FanProtect Guarantee(http://www.stubhub.com/guarantee/) we will reach out to you right away to make things right. Please email your order information to [email protected], we look forward to discussing the details of your experience with you.


    Thank you!

    Selena
    StubHub ECC
    1866 STUBHUB
    [email protected]

Post your comment

    By clicking Submit you are agreeing to the Complaints Board’s Terms and Conditions

    IN THE NEWS

    Unhappy consumers gather online at Complaintsboard.com and have already logged thousands of complaints.
    If you see dozens of complaints about a certain company on ComplaintsBoard, walk away.
    One of the largest consumer sites online. Posting here your concerns means good exposure for your issues.
    A consumer site aimed at exposing unethical companies and business practices.
    ComplaintsBoard is a good source for product and company gripes from especially dissatisfied people.
    You'll definitely get some directions on how customer service can best solve your problem.
    Do a little research on the seller. Visit consumer complaint websites like ComplaintsBoard.