Stop & Shopemployee attitude towards customer

M Mar 05, 2020
This review was posted by
a verified customer
Verified customer

I have a complaint about one of the employee at stop and shop store at 195 N Bedford street, Mount Kisco New York assigned at the customer service. I tried to buy a lottery ticket and I asked her politely if she can put a mark of the power ball sheet in which she decline because she said that she did not know to do it I asked her because I didn't brought with me my eyeglasses and the number is too tiny that I can't read so I tried putting some mark and give it to her, when she said that I have to cancel one number, so i did it but still the powerball sheet or card didn't went through she asked me again to do it again but I asked her in a polite way and asked favor if I just say the number and ring it to her machine but she said that it is not her job to do it so I told her that it is your job to entertain customer but she went out at the customer area and Bang the door with the presence with the other customer so I was surprise banging the door twice and yelling at me that she has to call her supervisor. So I told her that you are rude and disrespectful to your customer and humiliated me in front of the many customer. So she called the supervisor and talk to me asking for the apology For her being rude and I told the supervisor why you have to ask for an apology when your not the one humiliated me in front of many customer and at that time that employee was just laughing as if nothing happened for her being rude and disrespectful. So I asked the supervisor if I can talk the manager so I talked to the manager still asking for apology for what she had done... in this regards please make any further investigation with this sales associates who is being rude disrespectful and humiliated a customer in front of other customer a disciplinary action should impose in this kind of employee. All I know that the customer is always right if the sales associate cannot handle the situation say it politely to the customer that she has to call the supervisor to handle the situation but she make the things worst before she called the supervisor...hopefully and pray that I given justice for this kind of situation that your associate doing to me...very truly your, Marinette Sanchez [protected]. My email address [protected]

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