Family night ruined by staff and "management" !!!
To whom it may concern, I am most dissapointed in the service we have recieved from the musgrave staff and most shocking and suprisgly the management itself this saturday evening.
After standing in a line for more than 30 min we get to an unfriendly cashier who asks cash or card so we say card and she points to a direction of a self service machine, after waiting for assiatance of some staff member for the next 15 min I was then told to use the machine (Not being so techno savy) after making an error on the machine and only realsiing it when enetering the movie the ticket assitant makes us wait for an extra 15 min while she clears the line leaving us last telling us to return the ticket at the "box office" looing around frasutrated as we missing the movie my son and his friends carting around their combo meals anticipated for their movie, having to join the very same line again comes to the cashier and she sighs saying she will try and assist but might not be able to, she types something on her screen and says sorry she cant help, ask for the manager on duty and his busy with "cash ups" wait another 15 min for the ruddest service of my life!
Manager comes after 15 min with no identification or greeting after explaining my situation im ubruptly pointed to a sign that reads out the rules. The manager says he will refuse to help me reason being "many people have this problem so its hard for him", he had no name tag or any sort of identification he refuse to change my movie ticket because it was paid by card and he said its impossible for him to assist me, as he needs to do his cash ups, he also stated that if my son was slighly taller he wouldve assisted which I am uptil now really confused as to how my sons height is of any importance to him helping me correct a human error when asked for assitance I was blatently told no to !!
My son and friends dreams were crashed before them, dissapointed and tired kids is what I dealt with.
I did not ask for a refund I did not ask for anything besides assitance, my movie ticket was said to be null and void as per manager I should discard it, my money was wasted popcorn combos wasted, but most of all my time was wasted.
I've been watching at musgrave ster kinerkor since the time I was a kid, I will now never ever step foot in there or recommend anybody to go there to be treated like that, som serious training to the manager and his staff needs to be done, I know dealing with clients on a daily basis isnt easy but if you not a peoples person then dont be in that position and most of all if you not willing to assist then do not call yourself managment!!!
When asked for managers name he walks away.
After 3 times of asking he writes it on a piece of paper and shoves across counter.
Unhelpful manager name : melvyn
Rude cashiers name :nokuyhula
Im now considering of driving further but happy to get better service.
Waste of time and money is what musgrave ster kinekor has turned into.