Menu
CB Automotive and Vehicles Review of Steers Celtis Ridge
Steers Celtis Ridge

Steers Celtis Ridge review: Poor / disappointing service

T
Author of the review
1:52 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more
Featured review
This review was chosen algorithmically as the most valued customer feedback.

Would like to express my disappointment with the Celtis Ridge steers. I made a call at 17:58 to place an order for collection (order 279). I was told my order will be ready after 15 minutes. I got to the shop and waited for more than 30 minutes. While I was waiting people came in placed their orders and received their orders while I waited. After 30 minutes of waiting, I approached the counter to ask what was taking long. I did not receive any answer, the lady just took my slip. 296 order was taken out with the same meal as mine while I continue to wait. At 18:42 I called the store to complain and only then was my order prepared and packed.

I did not receive any apology from the lady who answered the phone, and no explanation of why my order took that long.

I understand that today is a busy day due to the wacky Wednesday orders.

If they are overwhelmed, then why take phone call orders if one is just going to wait for more than 30 minutes for the order to come out.

Desired outcome: An apology can go a long way.

0 comments