Menu
Steele Hill Resorts
Steele Hill Resorts Customer Service Phone, Email, Contacts

Steele Hill Resorts
reviews and complaints

www.steelehillresorts.com
www.steelehillresorts.com

Learn how the rating is calculated

1.0 16 Reviews

How responsive is Steele Hill Resorts's customer service?

0 Resolved
9 Unresolved
Absolutely frustrating 🫠
It's quite possible that Steele Hill Resorts is not aware of the complaints or rarely monitors their existence because we find it hard to believe they don't care about their customers. We advise reviewers to be very careful and have a backup plan if their issue isn't addressed. Check out other unresolved complaints on ComplaintsBoard to avoid problems caused by Steele Hill Resorts's silence.
Verified
The authenticity of the customer service contact information for Steele Hill Resorts has been meticulously verified by representatives from ComplaintsBoard using our proprietary verification system.
Share
Claim Your Business
Take control of your profile: address complaints and engage with reviews
Write a review File a complaint

Steele Hill Resorts vacationers reviews and complaints 16

Filter reviews by rating
5
0 review
4
0 review
3
0 review
2
0 review
1
7 reviews
Sort by:

Newest Steele Hill Resorts reviews and complaints

ComplaintsBoard
E
Verified customer This review was posted by a verified customer. Learn more

Steele Hill Resorts I was searching everywhere for info on NH's rules for kids in hot tubs

I was searching everywhere for info on NH's rules for kids in hot tubs. They kicked us out of the hot tub at Steele Hill because they said the law is 16 and under. Can't find any proof of that though.

Read full review of Steele Hill Resorts
Hide full review
ComplaintsBoard
C
Verified customer This review was posted by a verified customer. Learn more

Steele Hill Resorts Steele Hill Resorts, Inc

Steele Hill Resorts, Inc. is a total rip-off. The timeshare game is a big con, but that's just how things work in this country. It's all about making a buck, even if it means lying, cheating, and stealing. That's just the American way.

Read full review of Steele Hill Resorts
Hide full review
ComplaintsBoard
H
Verified customer This review was posted by a verified customer. Learn more

Steele Hill Resorts I got a Steel Hill/RCI timeshare and it's a total scam

I got a Steel Hill/RCI timeshare and it's a total scam. They gave me a book with places to go, but when I try to book, there's never anything available. It's hard to book at Steele Hill too, even though I own it. I want my money back and to stop paying every year. I'm going to court to get it.

Read full review of Steele Hill Resorts
Hide full review

Is Steele Hill Resorts legit?

Our verdict: Complaints Board's thorough examination reveals Steele Hill Resorts as a legitimate entity with notable strengths. Despite a 0% resolution rate on customer complaints, which invites a closer look, Steele Hill Resorts stands out for its commitment to quality and security. Clients considering Steele Hill Resorts should delve into its customer service record to gauge compatibility with their expectations.

Steele Hill Resorts earns 91% level of Trustworthiness

Perfect Trust Endorsement: Steele Hill Resorts achives 91% ligitmacy per Complaints Board. Highly recommended, yet always stay vigilant.

We found clear and detailed contact information for Steele Hill Resorts. The company provides a physical address, phone number, and 2 emails, as well as 4 social media accounts. This demonstrates a commitment to customer service and transparency, which is a positive sign for building trust with customers.

Steele Hill Resorts has claimed the domain name for steelehillresorts.com for a long time, which suggests that the website is established and has a history of being in operation. This is a positive sign, as it indicates that the website has been around for a while and may have a reputation to maintain.

Steelehillresorts.com has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.

Steelehillresorts.com has been deemed safe to visit, as it is protected by a cloud-based cybersecurity solution that uses the Domain Name System (DNS) to help protect networks from online threats.

However ComplaintsBoard has detected that:

  • While Steele Hill Resorts has a high level of trust, our investigation has revealed that the company's complaint resolution process is inadequate and ineffective. As a result, only 0% of 9 complaints are resolved. The support team may have poor customer service skills, lack of training, or not be well-equipped to handle customer complaints.
  • The website belonging to Steele Hill Resorts has a low number of visitors, which could be a red flag for users. However, it's important to conduct additional research to fully evaluate the website's legitimacy and trustworthiness.
ComplaintsBoard
C
Verified customer This review was posted by a verified customer. Learn more

Steele Hill Resorts THIS PLACE IS A JOKE!

THIS PLACE IS A JOKE! They made it seem like I won a big prize. But nope, I can't get my money back and it has to be during the week - which I already knew. Now there are so many blackout dates that basically fill up half the year. I keep getting passed around on the phone and no one can help me. When I say this is a scam, their voices shake. They won't give me my money back. The timeshare industry is a total rip-off and these people are crooks. DON'T STAY HERE. The joke's on me - who wins a prize you have to pay $300 for?

Read full review of Steele Hill Resorts
Hide full review
ComplaintsBoard
W
Verified customer This review was posted by a verified customer. Learn more

Steele Hill Resorts Warning! Don't go to Steele Hill Resorts, Inc

Warning! Don't go to Steele Hill Resorts, Inc. They're so greedy and don't care about families or customers. I've been alive for 45 years and they're the worst business I've ever dealt with. My family had a hard time because of an injury at work, but they didn't care and wouldn't cancel our contract. Now their lawyers are trying to take us to court even though we tried to settle. They give loans without checking credit, but they don't keep their promises and put a lien on your property. They got over $500,000 in loans, but won't help us even though they know we're struggling. We only stayed for 3 days and won't go back, but they might put a lien on our home for $17k. It's so sad that businesses can do this to people.

Read full review of Steele Hill Resorts
Hide full review
ComplaintsBoard
S
Verified customer This review was posted by a verified customer. Learn more

Steele Hill Resorts We went to Steele Hill Resorts for a timeshare sales pitch on 05/12

We went to Steele Hill Resorts for a timeshare sales pitch on 05/12. They told us a lot of cool stuff about the timeshare, but it was all lies. We have a big fam and traveling is pricey, so we thought this timeshare would be a good deal. They said we could travel anywhere for cheap and the prices wouldn't go up. They said we just had to pay a certain amount each year to get points to book trips all over the world. But it's been two years and we haven't gone on a trip yet. We found out that the points we got aren't even enough to book a trip at the resort. There are fees everywhere and the maintenance fees go up every year. This timeshare is way more expensive than just booking a trip without it. We got scammed and we want nothing to do with Steele Hill Resorts anymore. They need to cancel our contract and cut all ties with us. If they don't, everyone will know they're a scam. They better reach out to us and fix this.

Read full review of Steele Hill Resorts
Hide full review
ComplaintsBoard
K
Verified customer This review was posted by a verified customer. Learn more

Steele Hill Resorts I'm sharing my experience with Steele Hill Resorts

I'm sharing my experience with Steele Hill Resorts. I bought my timeshare in 1998 and it's been a total waste of money. I paid over $36,000 and can't even use it. Booking is a nightmare, I have to plan over a year in advance and it's still not easy. They promised me flexible vacations and easy trading, but it's all lies. I just paid $816.50 for maintenance fees and it's a huge burden on my fixed income. I tried to sell it, but they won't help me. I've been a loyal customer, but they don't care. I just want to cancel my contract and move on. Steele Hill needs to take responsibility for their false promises and give me a way out.

Read full review of Steele Hill Resorts
Hide full review
ComplaintsBoard
C
Verified customer This complaint was posted by a verified customer. Learn more

Steele Hill Resorts Steele Hill Resorts is a great place to stay!

Steele Hill Resorts is a great place to stay! The rooms are nice and the staff is friendly. I had a great time at the pool and the restaurant had good food. However, I did have a problem with my credit card being charged more than I expected. They said they told me about it, but I never got any messages. Overall, I would recommend staying here but be careful with your credit card.

Read full review of Steele Hill Resorts
Hide full review
ComplaintsBoard
H
Verified customer This complaint was posted by a verified customer. Learn more

Steele Hill Resorts Me and my partner, **** and ***, had a bad experience with Steele Hill Resorts, Inc

Me and my partner, *** and ***, had a bad experience with Steele Hill Resorts, Inc. We signed a contract that was not what we were told it would be. We asked to cancel the contract, but they said no. The pictures in the RCI book had notes from the salesperson, and I wrote down what we were told about points and how we could use them. We wanted to go on a Disney Cruise in two years, but they never told us that points don't cover that. We found out that in New Hampshire, you have 5 days to cancel, but we didn't plan to cancel until we found out the truth. We filed a complaint with our credit card company, and they are helping us get our money back. Please help us get our money back from Steele Hill. Thank you, *** and ***.

Read full review of Steele Hill Resorts
Hide full review
ComplaintsBoard
L
Verified customer This complaint was posted by a verified customer. Learn more

Steele Hill Resorts I paid for a timeshare and all the fees, but when I try to book a week, there's never any available

I paid for a timeshare and all the fees, but when I try to book a week, there's never any available. I asked about other days, but they said no. They told me to call earlier, but I don't want to compete with others. And now they want me to pay more fees for maintenance? It's frustrating that I can't use what I paid for. I asked if I could carry it over to next year, but they said no. Is this even legal? I want a vacation or my money back. It's like buying a car but not being able to drive it because someone else rented it. This is not fair and they should buy back my timeshare. It's a scam.

Read full review of Steele Hill Resorts
Hide full review
ComplaintsBoard
L
Verified customer This complaint was posted by a verified customer. Learn more

Steele Hill Resorts Steele Hill Resorts called me on 6/4 and said I "won" a 2 nights stay

Steele Hill Resorts called me on 6/4 and said I "won" a 2 nights stay. They didn't care about the date, just that I call later to change or cancel. They took $59 from my visa on 6/7 under Path Vacations. I found out they want me to go on a "tour" during my stay. I realized it was a trick and just a sales trip, so I called to cancel. A lady told me to call another number and leave a message if needed. I left a message with my name, why I was calling, and dates. They called me back and said I'd be charged $592.02 if I didn't show up, even if my wife didn't come.

Read full review of Steele Hill Resorts
Hide full review
ComplaintsBoard
L
Verified customer This complaint was posted by a verified customer. Learn more

Steele Hill Resorts Steele Hill Resort's team ain't been helpful to me and my wife

Steele Hill Resort's team ain't been helpful to me and my wife. We hit them up last year to end our ownership 'cause the resort's condition is a serious health risk to us. They sent us a letter sayin' they ain't gonna listen to us and won't work out an agreement. They even denied any responsibility for the issues we had while vacationing there! Heather O replied to us and said we gotta sell it. That ain't good enough for us. We don't wanna go back there for vacation and we don't wanna sell it to someone else. We don't wanna be like the sales reps who tricked us into buying timeshare ownership. We don't want anyone else to go through what we did.

Read full review of Steele Hill Resorts
Hide full review
ComplaintsBoard
A
Verified customer This complaint was posted by a verified customer. Learn more

Steele Hill Resorts I called three times to ask about camping at Steele Hill Resorts

I called three times to ask about camping at Steele Hill Resorts. They said we could have two campsites with six people each, but I had to call 45 days in advance to reserve them. I even called a third time to ask about electrical sites. When I finally called to reserve, the manager said we could only have one site for six people because the policy had changed. They said they sent a notice, but I didn't get it. I showed them my emails, but they called me a liar. The manager also said they don't record conversations, but I think she lied.

Read full review of Steele Hill Resorts
Hide full review
ComplaintsBoard
G
Verified customer This complaint was posted by a verified customer. Learn more

Steele Hill Resorts Me and my family had some issues with Steele Hill Resorts

Me and my family had some issues with Steele Hill Resorts. We paid our fees, but they charged us extra for being late. We didn't like it, but we paid anyway. Then, RCI told us that Steele Hill put a block on our account, so we can't use our benefits anymore. We bought our timeshare from them, but we always felt like they tricked us. We tried to talk to them, but they never helped us. We're so done with this place and we can't even sell our timeshare. We just keep giving them money and getting nothing in return. We want our money back or something to make up for it.

Read full review of Steele Hill Resorts
Hide full review
ComplaintsBoard
D
Verified customer This complaint was posted by a verified customer. Learn more

Steele Hill Resorts Steele Hill Resort/Vacation Club did a sneaky thing to get my money

Steele Hill Resort/Vacation Club did a sneaky thing to get my money. They called me on 12/9 and said I won a two night stay at their resort from a hockey game I went to earlier. Samantha called me first, then Ariana took over. They already had all my info, so I thought I entered a drawing at the game. They said I could book the stay for $49, and I'd get the $49 back after I took a tour of the resort. They said I could cancel until 12/28 without paying, but after that, I'd have to pay for the rooms. They also said the tour time would be on my invoice, but it wasn't. The next day, I called to cancel because of COVID, and Brenna said I couldn't get my $49 back, but they wouldn't charge me more. I told her I was told I could cancel until 12/28 and that they tricked me with the hockey game thing.

Read full review of Steele Hill Resorts
Hide full review
ComplaintsBoard
C
Verified customer This complaint was posted by a verified customer. Learn more

Steele Hill Resorts We signed up for Steele Hill Vacation Club and RCI Membership on October 23

We signed up for Steele Hill Vacation Club and RCI Membership on October 23. We got our info three weeks later and found out about some hidden fees (worth hundreds of dollars) that we didn't know about before. We haven't used any of our member benefits yet, so we asked for a refund. They said no because it's been more than five days since we got the info. They're saying we have to pay $148/month plus over $500 annual fee plus all these hidden fees for any use of the membership. We got a FAQ sheet that talks about the points exchange fee, but that's it. We paid $990 up front and need to get it back. They told us last calls were $200 for a week, but on the website, the cheapest one is $289. We don't know what H/S means, but they showed us a beautiful two-bedroom and said it was $200 a week. On the fee list, a 2 Bedroom is $349. That's a big difference! They lied to us multiple times during the sales pitch, and now we're stuck paying them for the next 460 months. They gave us five days to back out, but they didn't tell us about all the hidden fees until three weeks later. Please help us!

Read full review of Steele Hill Resorts
Hide full review
Trust badge
Collect Your Trust Badge
Be recognized for outstanding customer service

Contact Steele Hill Resorts customer service

Phone number

+1 (603) 524-0500

Website

www.steelehillresorts.com

Our Commitment

We stand for unbiased reviews

We make sure all complaints and reviews are from real people sharing genuine experiences.

We help resolving issues

We offer easy tools for businesses and reviewers to solve issues together. Learn how it works.

We advocate freedom of speech

We support and promote the right for reviewers to express their opinions and ideas freely without censorship or restrictions, as long as it's respectful and within our Terms and Conditions, of course ;)

We ensure transparent and fair ratings

Our rating system is open and honest, ensuring unbiased evaluations for all businesses on the platform. Learn more.

We care about your privacy

Personal details of reviewers are strictly confidential and hidden from everyone.

We are easy, free and open to everyone

Our website is designed to be user-friendly, accessible, and absolutely free for everyone to use.

Is ComplaintsBoard.com associated with Steele Hill Resorts?

ComplaintsBoard.com is not affiliated, associated, authorized, endorsed by, or in any way officially connected with Steele Hill Resorts Customer Service. Initial Steele Hill Resorts complaints should be directed to their team directly. You can find contact details for Steele Hill Resorts above.

ComplaintsBoard.com is an independent complaint resolution platform that has been successfully voicing consumer concerns since 2004. We are doing work that matters - connecting customers with businesses around the world and help them resolve issues and be heard.

Use this comments board to leave complaints and reviews about Steele Hill Resorts. Discuss the issues you have had with Steele Hill Resorts and work with their customer service team to find a resolution.