StayForLong
reviews and complaints

Miserable experience.

We needed to cancel our trip two days before due to a monsterous hurricane. I called three times and got no answer in any way. Their number was impossible to find on mobile. They refused to give a refund when I finally got in touch with them the day before.

Then they told me “they had no communication in the system”

Their number is [protected].

Don’t work with these scam artists.

I have been trying to et my refund from this company since early July. We made reservations in which after 1st day I got terrible sick had to cut vacation short. The Bahia immediately sent refund to company but Stay for Long has yet to refund me. I've been on phone and many emails with info they requested over and over again. The ppl on phone you can't understand and when asked to talk to supervisor they said unable to allow that. I want my refund please... Suzy Daley

I am a 71 year old woman who is flying from Denver to Florence, Italy on 11/23/23 and returning 12/6/23. I wanted to spend a week in NYC (where I lived for 22 years) and did not want to burden friends so was looking for an economical place to stay 12/6/23-12/13. I went on the site and selected Hotel St. James for $2,079.00 Researching flights I could not find any flights that were not 6 times the cost with the NYC stay, I tried to cancel the Stayforlong reservation and they said it was non refundable/non cancellable. I did agree to terms but it did not clearly state that this was not cancellable. I believe this Spanish company is using false advertising to entice citizens to book without clearly stating that when they push the button, they have no recourse. As a retiree, I ask for your intervention with this outfit. I have filed a disputed claim with my credit card company — Visa. My attorney suggested that, since their US headquarters is in Seattle, I should appeal to your state.

I booked a room in Destin, Fl. when it was confirmed it had it was a smoking room ( I didn't think they still had these) and I am traveling with a child with allergies and this will not work. It is a nonrefundable room so I can't take that route. After numerous attempts to get and understand customer service, they told me they would let me know at the time of checking if they had been able to change the status of the room. I can't cancel, no one can let me know if they were able to change room and I am out of options or lose my money. Intend to notify American Express of issue and will see if they can help. And to let them know this is an unreliable company.

This company charged us $238 more than the regular room rate.

We pre booked with stsyforlong.com months in advance for our week in Florida. In the day we had to pay for my room, I paid with my credit card and the charge went through. On time. The money went to them, and they still cancelled our reservation anyway. I called them after I verified with my bank that the charge went through. I ended up having to book with another company at the last minute and at an additional cost of over 300 dollars extra. I called them and asked them to return the money to my account, and the customer service representative kept making excuses as to why he couldn't do it. I called my bank and it has been 5 days and they still have not returned my money. This company has no concern for you, they will not provide a supervisor, they make excuses. They are not located here in the United States, either. I recommend not using them ever. The customer service people are rude 😒

Please can you help? I booked the Leonardo St Pauls Hotel in London for Fri 24th to Mon 27th 21 using Stayforlong site ref [protected]. However, when London announced a major incident in the city as the omicron cases started to surge I decided not to risk the health and safety of my family to continue with this trip. Especially, as my daughter needs to be protected as she has Down Syndrome, thinner nasal tubes, suffers badly from upper respiratory tract infections and has a poor immune system. I got in touch with Stayforlong to explain this but they said it was not up to them to refund me but down to the hotel. I got in touch with the Leonardo Hotel directly and they have said I can only sort this with the Third Party Stayforlong. Now Stayforlong are ignoring my emails. Please can you help as I cannot afford to loose £360. I have acted in the most responsible way not just for my family but to help stop the spread to others also. Regards Mrs Emma Alm

I booked a holiday on behalf of my son to Rhodes, but he was unable to go due to the return flight being cancelled by EasyJet. I paid final balance 6 weeks before departure on May 10th. On May 20th I informed "Emily" (generic term) he couldn't go. I was told they would contact the holiday resort and explain and get a refund. I was then told a refund would be given. Then I was informed it would not be given. Today I was informed by Kylie (after 15 emails) that I would get a refund within 7-10 days. Only to be told the same day that this was a mistake and would not be given a refund. I have tried to escalate my problem and the confusion plus the delays to sort the problem out to the complaints team. Unfortunately my emails... As usual, seem to go into a black hole. On their website, it says final money would not be taken till 10 days before. My other son blocked his card to prevent payment. Si I have now taken up my case with Mastercard who are in dispute as Stayforlong had loads of time to cancel my holiday and tell the resort. The emails are curt and unfriendly and no information is ever forthcoming except "they are looking into it". I assume they hope I will simply give up and go away. My next step is to complain to the Directors and Atol team. I would advise never to use this company when booking a holiday. I have 15 email responses on file which I have now presented to Mastercard in support of my case