Menu
For Business Write a review File a complaint
State Water Heaters

State Water Heaters review: Beware of the warranty

J
Author of the review
10:01 am EDT
Verified customer This review was posted by a verified customer. Learn more
Featured review
This review was chosen algorithmically as the most valued customer feedback.

Frustration. I purchased a State Water Heater in August 2018. I was sold on the idea that although they (State) are not the cheapest, they produce a top-quality water heater. The label on the water states it's an "XE" series, and according to their web page, the XE series has a 10-year warranty. To my surprise, after our heater ruptured 6 1/2 years after installation, they informed me that my particular unit only carries a 6-year warranty, not the 10-year as advertised.
I called them to inquire about the discrepancy and was treated to two unhelpful and rude customer service reps. Bottom line is they don't care.
If you are looking to purchase a new water heater, I hope this review encourages you to do more homework than I did, and be sure to research the particular unit and company and decide if you want to do business with State or not. As for me, I cannot recommend their product or the company.

Recommendation: Avoid, ruptured units and terrible customer service

0 comments
Add a comment

More State Water Heaters reviews & complaints

  1. State Water Heaters Contacts

  2. State Water Heaters social media
  3. Rachel
    Checked and verified by Rachel This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    May 30, 2025
State Water Heaters Category
State Water Heaters is ranked 294 among 365 companies in the Appliances, Electronics and Technology category