Starlite Rags’s earns a 4.0-star rating from 0 reviews and 4 complaints, showing that the majority of customers are very satisfied with experience.
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Ragdoll cat with primary epilepsy
Hi everyone, please think carefully before you adopt a lovely ragdoll from this cattery. She might have PRIMARY EPILEPSY! Me and my boyfriend adopted Misty, a lovely chocolate bicolor ragdoll girl, from Starliterags last November and everything was fine until Misty turned to 1 year old. On July 22, Misty had her first sudden seizure and it caused her to fell from the cat tree. We took her to the vet immediately and done full sets of blood tests, biochemical tests and MRI to check her brain. In the meantime, Misty had more seizures and the vet suggested her to be hospitalized. After reading the MRI results, the doctor suggests that Misty has a great possibility of Primary Epilepsy which is hereditary, and she has brain herniation caused by congenital skull hypoplasia. We feel so bad because we love Misty so much and this result means that Misty will be using drugs in her whole life to control the sudden seizures. Every time she had a sudden seizure will cause damage in her nervous system and her brain, even threaten her life. We also spend thousands of dollars on Misty's diagnosis, treatment and everything. When I ask the owner of the cattery about the reason and possibility of this disease, she don't think her cattery has anything to do with this hereditary disease and falling from the cat tree caused Misty's epilepsy. We could not accept this reply because we have all the MRI results shows there is no brain damage after falling. After some research on Primary Epilepsy, we know that this is a congenital disease and cats can have their first seizure from 1-year-old to 5-years-old. After the first seizure, the cats need to take medicine for the whole life to decrease the frequency of the seizure happens and need to maintain very low environment irritation. Since it's genetic disease, please DO NOT ADOPT cats from Starliterags! Please think carefully and avoid any risk to adopt a cat with primary epilepsy!
Everyone who wants to adopt cat from this cattery please read this carefully and you can decide by yourself. The owner of this cattery has really bad attitude and never wants to solve problem. We tried to email her and she did not respond for several weeks until we wrote this complaint board. She even threatened us to delete this complaint.
Selling sick kittens
She sends sick cats! Her cattery is infested with Feline Herpes!
We received two kittens from her 9 months after we sent her a check! Finally had to threaten her with my lawyer to send them! We asked for a female and a male and got two males. Not a problem I will love any animal! But we paid more for a female! We received the kittens and they were very sick 1/4/16. So like she recommended we took them to the vet. She also replied "They have a cat cold and its on its way out". Why would you send sick cats? We would have understood if she had better communication with her clients. We had every test imaginable done to get to the bottom of what these poor sick babies had. The tests came back positive for Feline Corona Virus(Feline coronavirus (FCoV) is a positive-stranded RNA virus that is infectious to cats worldwide.) Which can lead to FIP which is fatal! They also have Mycoplasma(mycoplasmas can cause feline diseases such as feline conjunctivitis, lower respiratory tract infections, and polyarthritis). But that's not all! They also have Feline Herpes(Feline viral rhinotracheitis (FVR) is an upper respiratory infection of the nose and throat in cats. It is caused by, and also know as feline herpesvirus 1 (FHV-1). Cats of all ages are susceptible, but kittens are at a higher risk and may be infected at about five weeks of age.). All of these are only transmitted by other cats. We have no other cats or animals. So it had to come from her! All of her cats are passing it around. Using the same litter box and drink from the water dishes is enough to transmit it. I am one very pissed off person! How can this woman be such an animal herself to sell sick and potentially dying kittens! Shame on you(ANN)! DO NOT BUY KITTENS OR CATS FROM THIS WITCH! I will copy a letter written by my veterinarian at the bottom of this page! I have already contacted the board at TICA!
The Scaredy Cat Hospital [protected]
10618 N. 71st Place Scottsdale, Arizona 85254
www.scaredycats.com
[protected] (Fax)
Wednesday, January 13, 2016
To Whom It May Concern:
This letter is in regards to my recent examination and diagnostic findings of two kittens recently purchased by Mrs Alexandra Valentine. The kittens referenced are Winston a 14 week old Ragdoll born 10/05/2015 and Addison (Bean) a 13 week old Ragdoll born 10/12/2015. Mrs Valentine states the kittens were exhibiting signs of an upper respiratory infection when she first received them, which was four days prior to bringing them to our clinic.
The following are the results of testing we have performed on both kittens. A Fluorescein Ophthalmic Dye test was performed on Winston’s eyes and was negative. Additional diagnostic testing submitted on Winston and Bean included a Feline Serology (FeLV/FIV/FeCo) and a Feline Upper Respiratory Pathogens Profile. Results indicated that Winston and Bean are positive for Feline Corona Virus (1:400 titer), Feline Herpesvirus (FHV-1), and Mycoplasma felis. Appropriate antibiotic therapy has been initiated initiated and includes Minocycline and continuation of Viralys for both kittens. Treatment is ongoing.
Sincerely,
Angela Wood, DVM
The complaint has been investigated and resolved to the customer's satisfaction.
I'm sorry for your experience. I just wanted to validate that this breeder is very rude and unprofessional if you question her.
I have purchased 3 ragdoll kittens from Starliterags. My first one lived 21 years, andsadly just had to let her go due to advanced kidney failure. My 2nd ragdoll, I had for 18 years before He got really sick from kidney failure.
Last year, I bought another gorgeous ragdoll, who was brought into my home which already had 3 cats and there was instant love from the other cats. He gets the 4 year old twins to play now instead of just laying around.
Ann is very helpful and caring. I know whenever I have a problem or question, I email her and she responds quickly.
As far as I am concerned there is not better breeder around.
Thank you, Ann for breeding such beautiful and loving and HEALTHY kittens.
Arlene
My husband and I purchased a kitten from Ann 8 years ago. Our involvement with Starlite Rags has been nothing but good.
Ann has been available any time we had questions about our kitten. Snowball is now our Adult Cat and is wonderful. If we were to purchase another kitten in the future it would be from Ann at Starlite Rags. I would recommend anyone to Ann.
Grace and Greg Boncher De Pere, Wi
She sends sick cats! Her cattery is infested with Feline Herpes!
We received two kittens from her 9 months after we sent her a check! Finally had to threaten her with my lawyer to send them! We asked for a female and a male and got two males. Not a problem I will love any animal! But we paid more for a female! We received the kittens and they were very sick 1/4/16.
Most healthy loving ragdoll cats! Wonderful breeder!
I am just getting the word out about the most beautiful, loving cats around. This board does allow for compliments. So I changed complaint to compliment! Great breeder, great kittens. My kitten was happy and healthy. He's a blessing to have in my home.
Trying to post. It's not letting me.
Good idea here are my babies!
Try from your computer Shandra.
Shandra, try posting your starlite rags post from your computer, the mobile version is buggie 😍
She really is a great lady.
The complaint has been investigated and resolved to the customer’s satisfaction.
Great breeder, would recommend.
I got a kitten from Starlite Rags about 3 years ago now. Great cat. We have never had any health issues or concerns with him. I would recommend this breeder.
Oh and here is my Venus
So I made this just to post about my experience with Starlite Rags and Ann. I had lost my lifelong cat Spooky a while before I contacted Ann. She was so empathetic. She helped me pick out the perfect someone to help me with my mourning. Starlite Rags and it's owner Ann Lang were really there for me. I can't imagine not having Venus (my ragdoll) in my life. She is so sweet and loving. She really helped me feel better when I was having a really rough time. I thought I at least owed Ann this compliment so people can see how she really is. I would 100% tell anyone and everyone if they are looking for a new friend Ann is who you go to.
Here is a picture of my Starlite Rags kitty.
I keep trying to tell my story but it won't let me post more than 2 lines. Anyways, thank you Ann Lang and Starlite Rags for the new love of my life.
'm going to try one more time. I made this account to tell a story. My lifetime cat buddy had passed away. Long story short (wont let me post a long story...) i got a kiiten from Starlite rags and Ann. She was so empathetic to my loss. She put me at ease. Best of all she gave me a new buddy to help with my mourning. My cat is healthy, friendly, loving, and so much more. Thank you Starlite Rags and owner Ann Lang. You really were a lifesaver.
Love her animals. She's a great breeder and an awesome woman.
One of the best and well rounded cats that I have ever had.
Ann runs a wonderful cattery and the cats I got from her are wonderful! We. Could not be happier
Is Starlite Rags Legit?
Starlite Rags earns a trustworthiness rating of 100%
Highly recommended, but caution will not hurt.
By resolving 75% of 4 negative reviews, Starlite Rags is demonstrating its dedication to customer satisfaction and effectively addressing customer issues. While there may still be some practical problems that need to be addressed, such as long wait times or unhelpful responses.
Starliterags.net has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.
Starliterags.net has been deemed safe to visit, as it is protected by a cloud-based cybersecurity solution that uses the Domain Name System (DNS) to help protect networks from online threats.
This website offers payment methods that provide the option for customers to get their money back, which could be a positive indicator of the company's commitment to customer satisfaction.
Starliterags.net regularly updates its policies to reflect changes in laws, regulations. These policies are easy to find and understand, and they are written in plain language that is accessible to all customers. This helps customers understand what they are agreeing to and what to expect from Starlite Rags.
However ComplaintsBoard has detected that:
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Ragdolls kittens with health problems
Ann Lang from Starlite Rags is selling kittens with health and socialization problems.
We purchased a lilac mitted male ragdoll who was about 15 weeks when we brought him home. At her house, she did not offer to let us see her cattery, which is downstairs. Her attitude was such that we were a burden on her time. She had our kitten and some 8 week old kittens in carriers on her kitchen table. I do not think she socializes her cats at all, as the 8 week olds were hissing! We still bought him as we were attached after a long period of correspondence. When we got our kitty home, he was afraid of my toes, the television, the window, and household noises in general. To this day he does not like to be pet or cuddled.
Right away we noticed a significant degree of exercise intolerance. With a couple minutes of wand play, he will breathe very heavily to the point of panting. Recovery is poor, taking over 15 minutes. This was my first ragdoll, so I wrote it off as him being overly excited or as a characteristic of the breed (known for being laid back and lazy). By the age of 8 months, it was so extreme that we were worried about HCM, even though her adults tested negative. (Cats can still get HCM if gene negative because there are other genetic factors that contribute to it.) Our vet discovered a heart murmur and preliminarily diagnosed him with HCM, wanting us to confirm it at the U of MN. For two weeks we grieved as we thought he had less than a year to live. At the U of MN, an echocardiogram found a murmur but not HCM. We were relieved, although the cause of his extreme exercise intolerance is still unknown.
The bill was over $800, but when I contacted Ann to see if she would pay part of it, as his problem was obviously congenital, she wrote this:
"I am not paying your vet bills. That is your choice to have all of those unnecessary tests done. Lung worm? That is a joke. Your attached document clearly states no HCM found. I retested my breeders after your last email DNA. They were negative of course. This cost me money. Do you want to pay for that?
God only knows what he may have caught from your other cats. Would love to see your video sometime. Any medicine you put him on will have side effects that could really make him sick, then I suppose that would be my fault too.
Ann J. Lang"
Do not buy from this breeder unless you want an undersocialized, potentially sick animal.
Nope, congenital lung issue was provided to Ann via paperwork from the U of MN. He was even treated for lungworm and asthma to attempt a differential diagnosis.
It would appear that the crazies circle the wagon when rag dolls serve as profit only. I believe Ann started out as a 'good' breeder. In fact, I was referred to her by a friend who went to her 10 years ago. He was astonished at my experience and said things have really changed there, for the worst. It's not what it was. Our cat doesn't cower, but if you pet him he gets up and leaves. And it's not just a heart murmur, something congenital is wrong with his lungs. He just had two breathing attacks yesterday. I've done 20 years of rescue, and I know cats. All of my statements are true.
More lies. I have never had six cats. The day I went to her home I had two cats. If she thought I had six cats, why would she 'adopt' to me?
I am marking as resolved not because there was any resolution, but be used this website won't let me delete my comment and I am being pursued and harassed by Ann's supposed customers.
Also, I understand not wanting people walking through your cattery if you say you're trying to keep "exposure" to outside contaminants to a minimum, I don't see why you wouldn't be proud to show off your cattery in videos if it's as put together as you claim. That way people can see the environment they're being kept in without you having to worry about disturbing or opening the animals up to risk. Just sayin'.
I'm just an outsider reading these comments, I don't have a interest in one side of this or another. I just can't believe that someone came here simply sharing their experience and is being relentlessly attacked for it. I don't quite know what that says, but I know that if I was a business owner and a customer shared a negative experience (if you own a business, it happens...you can't please everyone all of the time. It goes with the territory) the VERY last thing I would want is for any of my other customers to gang up on the individual. It DOESN'T LOOK GOOD. In fact, it's downright classless. As I said, I'm just a stranger reading these comments. I don't really give a [censored] who does or doesn't like what I'm saying...if you can't take a bit of honest, constructive criticism, perhaps you shouldn't be dealing with the public for a living. Grow up and use negative experiences as opportunities for growth.
The email she sent you is incredibly rude and unprofessional. That, along with an interaction I had with her in which she was extremely rude scared me away.
We purchased our Ragdoll, Tucker, from Ann in 2001. He was 6 months old. She had taken him back from a family who claimed he was unsocialized and hid behind the sofa all the time. The rest of the story is that this family brought this baby kitten into an established home with three other adult cats and they did not follow Ann's instructions on the proper way to introduce a new kitten to the others. The older cats dominated their territory and bullied and terrorized Tucker, and he had no option but to hide out somewhere that the other cats could not access. When I initially communicated with Ann about getting a kitten, she described Tucker's situation to me exactly and thought that with my working in-home, having no other cats, and a quiet, adult environment, we could be the perfect fit. We met him and agreed. She discounted her fee because it was more important to her to find Tucker a good home. Admittedly he was extremely skittish but with Ann's specific instructions and several personal phone calls for additional advice, a month after we slowly introduced our home and ourselves to him, one night after I had fallen asleep on the couch, I awoke and saw he had volitionally left his bedroom and perched on the back of the sofa, very timidly watching me. Major breakthrough! We let him continue to acquaint himself at his own pace, very slowly, respecting his boundaries. And he blossomed. He was a complete lap cat who never left my side and slept on my desk while I worked, every day. A year later we got another kitten, and (proper introductions) Tucker was so nurturing and accepting of the new little furball, creating a beautiful lifelong bond that was the sweetest thing. Very sadly we lost Tucker to lymphoma a couple years ago, but regardless of the first family, who could very well have broken his spirit, his resilience allowed him to flourish into a very loving part of family. I tell this story to show how environment is extremely instrumental in a cat's behavior. Some people just don't "get" cats. And a breeder can't teach you that! Facts don't support your claims that your cat had medical conditions that were Ann's responsibility...and socialization? I think that's on you!
I must disagree with the statement that Ann's cats are not socialized and unhealthy. I bought one male from Ann in 1998 and another male in 2000. Both were very large and very healthy. Also extremely active and playfull. As far as socialized I used to take them to nursing homes to visit the residents. The cats were very popular and well behaved. Despite never have been declawed they allowed these strangers to handle them with no complaints or injuries. Sadly I lost both males in 2008 to a fire. If I were to get another ragdoll cat I wouldn't hesitate to get one from Ann.
The person who posted the complaint above is Dr. Amy Hilburger. She was able to have her name removed from the breeders reply. It is not right that anyone can post a bogus complaint in an effort to hurt someones reputation. She should get credit for what she has done. Dr. Amy Hilburger is a clinical Psychologist, practicing in Maplewood MN. She as a Doctor took a vow to "Do no harm", and here she is trashing someone on the internet. Please read how she loosely uses the term "crazy" in her posts. Is that what she thinks of her patients? That in my opinion is very unprofessional. If Dr. Hilburger had any morals she would have the entire complaint removed, not just her name omitted.
What do you mean by a differential diagnosis?
I'm not saying your lying about your "truths." I just feel your aren't taking animal personality traits and what having health problems are in consideration. In every species of mammal, there are health problems that no one can predict and that does not mean they are always present. Babies of all mammals will have problems their parents, brothers/sisters, grandparents etc will never have. That's why it's called a "defect." If Ann had a cat that she knew had a condition she would not breed that animal. And if she were for profit, she would have the animal put down. But she's not. She would either find an informed home for the cat or she would keep it herself.
If she were for profit only, she wouldn't not breed an animal because she had a hard birth. She would pump out the kittens no matter what. If for profit she would get rid of any animals that aren't breeders anymore. Instead, she finds new homes for retired breeders or she keeps them as pets because she loves them. The female I got from her was exactly that. She was bred once, didn't have an easy time and Ann kept her for years until I asked how I could have her. If Ann were for profit she wouldn't plan her entire life around her cats. She planned her wedding based on when she thought she would have kittens as she didn't want to not be there for the kittens. If Ann were for profit, she would buy the cheapest food, find the smallest space, clean just enough to keep them ok. But she feeds them high quality food. They all have enough space to feel comfortable and safe. And she spens hours every day cleaning up after them, combing them. And loving them. If she were for profit only her contacts would solely be about how to pay and would not
Include things like future animal welfare.
I appreciate the fact your feel your cat isn't socially up to the standards you want. But it's not because Ann mistreated or ignored that kitten in any way. They are cats. They are animals. Just like humans or any other mammal, they have thier own personality. The reason people love cats is be issue of their aloofness. If you want lap animal guarantees, you should've gotten a dog. Everyone knows that cats are their own animal. If they want to be loved and cuddles they will be. If they want to be alone they will be. This is common knowledge.
I'm sorry you've had what you felt is an awful experience that you needed to blast Ann on the Internet. But you are NOT the norm. You are NOT the rule. You are the exception. The strange occrance and and I truly know Ann loves all her animals and is a great breeder. It is incredibly unfair for you to say she is otherwise based off this. You don't know her. You don't see her with her animals. Please keep in mind what your simple comments do to a woman who lives and breathes Ragdoll welfare. You aren't just blasting her business. You are blasting her life. If you are truly an animal lover and rescuer, you would know this. You would love your animal and accept them just they way they are. Your cat isn't defective. Maybe you need to love the cat you have.
What I enjoy the most about this woman is the fact that after my intellectual post, that outlines the issues involved with heart murmurs in cats, she calls me a "Crazy". I'm am not the crazy one here. Here is an outline of your situation facts only:
You buy a kitten.
8 Months later it pants when you play with it.
You take it to your vet, they find nothing
You take it to another vet, they find a grade 1 heart murmur and NOTHING else.
You tell Ann to pay your bills.
Your vet bills are unrelated to the breeding of this cat.
You post online and ignore the FACTS of the vet diagnosis.
When you are outed for being wrong with the vet bills, you then shift your focus to the pets personality, which has not been mentioned to anyone in 8 MONTHS.
Have you bothered to provide proof and a veterinary diagnosis for this congenital lung problem? It's really hard to side with someone who went on a witch hunt, didn't get what she wanted and then asked another person to pay bills that are not related to breeding. A person who then went online and threw a fit. A person who breezed over the actual diagnosis and put all her emphasis on the cats temperament and the issue of HCM which ended up testing negative. A person who instead of returning this under socialized kitten is now ### about it and using it as another EXCUSE as to why Ann should pay this vet bill, when the real issue MONEY has absolutely nothing to do with this cat's personality.
As for your rescue expertise, a random inbred street cat is much different than a pure bred animal.
On a side note, do you like my hair? I just had it done.
Overview of Starlite Rags complaint handling
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Starlite Rags emailsstarliterags@gmail.com100%Confidence score: 100%Support
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Starlite Rags addressPlover, Wisconsin, 54467, United States
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Checked and verified by Nick This contact information is personally checked and verified by the ComplaintsBoard representative. Learn moreJun 30, 2025
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Ragdoll cat with primary epilepsy
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Did she respond and come up with a solution after you posted this?
Hi,
Thank you for paying attention to this problem. I'm not sure if the parents of our kitty retired. I think they should be retired after this problem. But the owner of this cattery never wants to solve the problem! She didn't respond my email and she threatened me to delete this complaint.
Hi, do you know which cats were the parents of your ragdoll? I hope the parents were retired or tested.
I am so sorry that you are going thru this with your beautiful cat. I appreciate you taking the time to share your story. I had hesitations about this breeder and your experiences helped confirm my hunches. I discovered before purchasing a kitten that she is extremely rude if you dare question her about anything. I wish the best for you and your Misty.
Thank you so much. I'm so glad this could help you! Hope you can find your lovely kitten pretty soon~