The complaint has been investigated and
resolved to the customer's satisfactionResolved Stanton Carpet — This very expensive carpet wears through to the backing in 5 years
resolved to the customer's satisfaction
Here's a consumer complaint not with the store I purchased this product from, nor the installer, but with the manufacturer! Beware that spending a lot for carpet doesn't translate to long lasting! In just 5 years a section of the carpet on my stairs has worn through to the backing. Anyone looking to purchase carpet should not purchase Stanton carpet for your stairs unless they plan on replacing it soon. Stanton Carpet is unwilling to stand behind its products siting that the one year warrantee has passed. Be wary of manufacturers that only offer a one year warrantee. There is a reason that it is so short! Stanton knows that their carpet won't last. Spending in excess of $71.00 per yard for Stanton Carpet means that I'll have to replace it in an unreasonably short amount of time.
$15 -$20 - yard carpet would hold up longer and better than Stanton Carpet.
As a consumer of their product I complained about this to their customer service group. The only recommendation that George Forte of Stanton Carpet had was 'if you have a piece of this carpet left over you can easily replace the one step by call the installer who originally installed the carpet'. 'I wish that I could be of more assistance but after 5 years there is really nothing more that I can do'. Stanton Carpet's slogan on their website is 'There's more to life than ordinary' That's correct. The 'more' means spending more than you'll expect!