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I have been under the care of the Spine and Nerve diagnostic institute in Roseville, CA for over a year. It has been the most pathetic service I have ever received and believe they are taking advantage of older people and using their facility to bill insurance companies for work that is unnecessary.
Although they advertise they will get back to you within one business day on any test results, phone calls, text messages, or paperwork commitments, I have never in the entire time I have been going to the center, had them get back to me on anything they have ordered or messages I have left.
Their phone system makes it impossible to leave a message. No one EVER answers the phone and if you select "speak to an operator" on the main menu, it rings four times and then goes right back to the main menu.
On the last procedure performed by Dr. Karvelas, I immediately began falling at random. I have had four CAT scans because on many of those falls, where I have landed on my head I knocked myself out. Still, no response when I try to get an update.
After the last nerve conduction test, Dr. Hastings in the same facility promised to get back to me with the name of a surgeon so I could schedule an appointment. That was months ago and I haven't heard a word.
They refuse to provide paperwork to anyone else but me and that is only provided as an over the counter service. Because I keep passing out from the last procedure, I can no longer drive. The facility is an hour drive so I have to rely on other people to take me there. This practice is inexcusable..
I have been waiting for them to fill out disability paperwork for months. If I don't get that paperwork by November 30th, 2022, I will lost my insurance. After months of the royal runaround, I can no longer wait and feel Obligated to protect other potential patients from the same kind of treatment I am getting.
Please feel free to call me at any time - [protected]. My name is Chris DelCol
Desired outcome: Do their jobs!
