The complaint has been investigated and
resolved to the customer's satisfactionResolved Specialty Merchandise Corporation — Violated there own contract!
resolved to the customer's satisfaction
First I called SMCORP a man sounded very friendly but to friendly. He asked me if I had a bank account I had replied no I don't. He asked me does anyone have a bank account I said yes, my mother does. So he asked me a few more questions. And he told me that I would have to wait for 9 to 15 days until I would see my package. And then he made a comment to me (don't call me any earlier until you see your package. I replied okay. Keep in mind I ave this guy my mothers banking information.
I waited for 16 days just to make sure my package never game I called SMCORP back that day or he following day, which ever day I know that it was ASAP! I spoked to to exactly 4 people that day. Each of them telling me that they could not find my name in the system. My mom was on the other end of the phone while I was making some of these calls and also listening near by. So they asked me to resign up I replied okay.
So this time my mom gave them her debit card to use this time. My package arrived in 4 to 5 days because that's how long it takes for a debit card. Got my package then all of of a sudden they hit you with all kinds of charges coming from here and there. I am telling them I don't have the money to pay for an website. So I was getting stressed out about all this new money that kept being asked for again and again. Then keep in mind we have a business coach. He kept trying to tell me to stay in smc as again I said okay. My business coach said he would have another way I could make money in order to pay for my e merchant website. Or to send a money gram of 290 dollars. I didn't do that.
So I called a few times to tell them I was canceling. I called the first time on October 23, 2007 didn't receive my package but then they told me they didn't have my name in the system but two days later on my mom bank account on October 25, 2007 they charged it on my mothers bank account. I asked them why did they do that. A women replied well mam That is because you signed up for it on October 23,2007. And they took out 39.95 that same day October 25, 2007.
Finally I took my smc kit to the post office November the 27,2007, Now I skip the second time I called in for the package the second time which was November 8, 2007. I returned my package to the post office November 27, 2007. It got to Fontana California December 5, 2007. I have my receipts and all for prove. Now I am trying to get a refund and they are telling me I only get back 24.95.