The complaint has been investigated and
resolved to the customer's satisfactionResolved Special-t-travel — RIP OFF/SCAM
resolved to the customer's satisfaction
On 3-31-08 i bought a package from special t travel they offer me package with the following :
7 day rental or 2 one day theme park ticket
orlando magic card
sterling casino cruse ticket
and offer me a bonus if i buy the package. my bonus will be 5days 4 nights cancun, mexico*******sound too good to be true huh***well let me tell you it is **I decided to book my trip to cancun with them they charge my bank account $786.00 in febuary 2009 for my trip to mexico ***due to the economicy my husband lost his job. my vacation plans change i call to cancell my trip march 5 2009. I was told to put my cancellation in righting and fax it to them. I did that march 9, 2009. I call 5 days later and was told by the a customer service rep the refund will get back to my account in 3 weeks ***3 weeks past i did not see my refund to my bank account . I decided to call 1 weeks later and happen to speak with the person who book my reservation her name is DENESE. I told her i was suppose to get a refund and i did not recieved it. she stated i need to speak with ANGIE she is the one who does refund. I was transfer to her voicemail left a message for her to call me regarding my refund 4 days have gone by and i did not get no call back. I decided to call and request to speak to ANGIE i was told to give it a week and the refund will be in my account . I call back on 5/15/09 my call was answer by DENESE i told her i did not recieved by refund yet and need to speak to ANGIE BOSS. she place me on hold and transfer me to Angie voice mail i did not leave no message. i call back right away and i get angie on the line i ask her the status on my refund she stated she did not see the refund was done and that not to worry the refund will get to me . I request to speak with her boss she stated her boss is out of town. I ask her for him phone number she said call the same number you call and ask for GARRY FIELD. I told her to transfer me to his voice mail she did . I left him a message regarding my issue and leave my phone # for him to contact me. Until today i did not get a call back . Mind you this is the owner of the company i was told by ANGIE. I think this company is a scam a bunch of liers that work there. In my life i will never do business with them again.