SoundCloud
reviews and complaints

Today Fri, Dec 8th I tried to subscribe for the advertised 30 day free trial subscription. As I clicked the button to subscribe I was notified I was not eligible for the free trial. I have never had a trial before with SoundCloud. I thought this was an error so I logged in through my Facebook and gmail. However, I was having the same issue both "not eligible." So at the very least false advertising.

I cancelled pro and ou took the payment anyway I mean what you playing at you cancel a subscription and you take it anyway

Ypu know you have said that everytime I've posted something in your site no wonder you dont resolve many things I cancelled my pro on the 11th and they took the payment in the 12th I know I'm not getting it back so I've now deleted my account with them and blocked them on my bank to make sure no more money is stolen

Emails back and forth have become very frustrating now and completely unnecessary.I get the impression that the customer support are being deliberately obtuse. I have requested that they return two months payments to me for March and April. They took £9.99 from my account and did not bother to validate that he is a student. I've given them all the information they need to refund my money - my son's details, my account details and screenshots of my bank statements and yet they keep coming back and asking for unnecessary information. Seriously, I have never experienced such difficult customer services ever and would discourage anyone from using their services. It's clear to me that customers are not their priority and having read some reviews, I think it's time that they were investigated for mal-practises.

If my money is not returned ASAP I will do my utmost to escalate my complaint further.

I have tried twice to cancel my subscription yet you continue to charge me for it. I can't contact anybody quickly to resolve so I have no choice now but to raise a complaint. I am requesting the last two payments to be refunded to me please of £10 per month for two months, total £20.

The app doesn't show me quickly where I can find the subscription section and now when I log into my laptop it doesn't show a subscription there but you're still charging me for it.

[protected]@gmail.com

Please can somebody please cancel this subscription as twice received.

Good afternoon sir/madam my aka is Escher4 and I have 2 other accounts that need to be amalgamated into just one as its causing mass confusion
1] escher4/soundcloud.com/users/soundcloud:users:[protected]/sounds. rss

A second set of tracks with the same account number as above and [protected]@gmail.com [ WITH PROFILE ROCKET & ALIEN HEAD ]
* please keep this one to stop confusion *

2] escher4/soundcloud.com/users/soundcloud:users:[protected]/sounds. rss
[protected]@gmail.com [ THIS HAS RED FERRARI ] * join tracks to above
account *

3] ski-instructor/soundcloud/ unknown account details but my material cannot access please join this to the above accounts
[THIS HAS YELLOW FLOWER & BARBEDWIRE]
These accounts are the same account details but still remain on two different
pages with slightly different tracks upgraded [ 3-4 more tracks maybe ]
Please can you remedy this problem as I cannot access the over two bottom accounts.
Just one more thing please guys, since joining soundcloud.com I have changed my official name by deed pol from 1 ] Robert brown to 2 ] James Stewart. Sorry for all the confusion here and kind regards if you can do this its driving me mad.

Hi

[ ref:_00DD0pxIW._5007T8ut9V:ref ]

I have been emailing you regarding being locked out of my pro unlimited account for a long time and have not been helped with this and yet money is still being taken out of my bank account.

I have a mental health disorder and cannot remember the email associated with this or phone number as often change this and have poor memory.

I have emailed you recently again as this is so frustrating paying for something you have no access to. I spoke to my bank who cancelled this payment as the response from you has not helped me. They cancelled the payment but low and behold it came out again.

I have sent you all the relevant details of what I can remember and want NO more payments to be taken out of my Barclays Bank Account until I can have access.

This should have been sorted out a long time ago but this still continues.

My email for correspondance regarding this matter is [protected]@gmail.com

We tried to sign on to my soundcloud and noticed my account was deleted. We have never had any warning or flags about our tracks, so this comes as a big surprise to us. We have worked really hard on this page and the songs on our page in the last year. Soundcloud is our biggest platform and way of sharing our music so it was very hard to see our work be deleted. If there is anything we can do to resolve this problem we will take action immediately and be very appreciative of any help we can receive.

SoundCloud keeps making unauthorized charges to my credit card. We never created an account or authorized them to charge us for a monthly membership subscription. There is no way to reach them by phone, you can only create an account and cancel online. Their Customer Service is non existent. I think it’s a scam and they count on you not bothering to dispute the charge since it’s only $10 per month. I’ve closed my credit card 4 times! I had to file a dispute each time to get the $9.99 charge reversed. Mastercard is not being helpful and permanently blocking them.

It is impossible to get through a contact in this company and fix any problem. I am a subscriber for the last 3 years, decided to cancel after I paid my last yearly subscription but I have not access to the pro unlimited plan anymore, and I should have for another year!. on top of this they have been charging monthly amounts for the last 2 years! basically they stolen my money, and I will need to check with my bank now.

about a year ago i posted a song a remix, the other songs i posted were original.

after doing so. The info of both the original main artist and composer etc. was asked to be listed in the info, which i add after looking it all up. everything seemed fine, i know very little about this stuff and i following the instruction given to me by the page, a few day ago i tried to do the same thing and five hours ago i was hit with an email saying i violated the terms of agreement. being ignorant in this area is my fault, however, i was never issued any kind of warning or anything about the other remix i had posted. had i known i would have just posted to YouTube or whatever myself.

Id like my account back, tho i know that's unlikely, however if possible, take down the remixes, what's the point in reviewing all the titles i submit just for you to approve them, then come back and get mad at me vs reviewing them and simply telling me it wasn't approved and here's why. the hell?!

I've been using SoundCloud for over a year now. I had a monthly subscription plan and decided to cancel two days ago. It is difficult as you have to cancel through desktop instead of mobile(which is RIDICULOUS), but I managed.

However, I never checked for the confirmation email and didn't screenshot the page(because I was on a shared desktop). I rarely ever have issues like this with any other streaming service. Everything is automated now and this leaves little room for unintentional error. I wasn't at all concerned.

I am in the process of switching banks due to a merger/transition I'm allergic to, so my account was empty. This is another reason I was cancelling, leaving no room for error, or so I thought.

This morning I awoke to my account being overdrawn.

I was intent upon reactivating my account next month. I guess not. So long, SoundCloud. I really wanted to support the platform, but no longer.

Now what?

Isaac Nicholls has put a nasty comment on my song called Dream Stealer, and unfortunately I cannot remove the comment.

This kind of comment is not constructive but purely abusive and uncalled for.

How can I get this comment removed.

I've never ever heard about soundcloud and I didn't put my informations. I could see a bill in my account and I realised that my email was connected as well as my bank account. But I don't have any contract or anything signed. I was charged 11.99 for something I've not heard about or done anything about. Very frustrating! I've worked out to change the password to get into the account and cancel that.

I purchased SoundCloud's repost program over a year ago and, on September 7th, I decided to purchase their Pro Unlimited service.

On 16 September I received a "Notice of Termination" because my partner decided she wanted to stream my songs on our shared computer. See the following emails copy-pasted below this paragraph:

Matt Whitehead
Thu 2021-09-23 12:33 PM
https://help.soundcloud.com/hc/en-us/articles/360051644934-Pro-Unlimited-30-day-money-back-guarantee#:~:text=For%20this%2030%20day%20money, back%20in%20your%20bank%20account.

Here's my receipt. That was on Sept 7 this year and the first time I've ever gotten pro unlimited. Give me back my money.

Pro Unlimited 30 day money back guarantee - SoundCloud Help Center
Each SoundCloud account is allowed one money back guarantee period for Pro Unlimited subscriptions. For this 30 day money back guarantee, we will charge your account right away for the Pro Unlimited subscription but you will receive your money back automatically if you cancel within the first 30 days.
help.soundcloud.com

Support
Thu 2021-09-23 12:22 PM
##- Please type your reply above this line -##
Please note: Our emails function as a ticketing system and standard email client behaviour may not occur as expected. Any email address you remove from CC will not be excluded from the ticket thread, despite appearing to do so. Additionally, email recipients may not see all parties on CC. Please be aware of this if sharing sensitive information whilst other parties are on CC.

Your request (1719463) has been updated. To add additional comments, reply to this email.

Sam (SoundCloud)

Sep 23, 2021, 21:22 GMT+2

Hey there,

Thanks for writing in to us.

The yearly SoundCloud Pro subscription on your account was not reported to us within our refund policy window which unfortunately means we cannot offer you a refund at this stage - feel free to cancel your subscription by logging into your account using a computer and going to soundcloud.com/you/subscriptions to avoid further billing.

Thank you for understanding,

Best,
Sam​
Mattwhitehead7

Sep 23, 2021, 21:18 GMT+2

Hey dicks,

I cancelled my pro+ account and haven't seen any remuneration yet. When should I expect to see my money? Or are you guys just as useless at refunds as you are at customer service?

________________________________
From: Support
Sent: September 23, 2021 9:52 AM
To: Mattwhitehead7
Subject: [SoundCloud] Re: Re:Notice of Termination

Mattwhitehead7

Sep 23, 2021, 19:20 GMT+2

It's against policy for people to put tracks on repeat in a browser? Good to know. I will make sure I let as many people know about this as soon as possible.

The good news is that I have learned about distrokid and other companies that allow musicians to distribute their music and the musicians get to keep 100% of the royalties.

I would have been happy to continue with SoundCloud and repost, but you've tied my hands with your absolute inability to understand that I didn't have any bots doing anything. I've explained my side and you have come back with, "I don't understand how putting a 2.5 minute song on repeat can earn around 1100 plays a day because somebody else decided to use their own account to repeat the song on two browsers." There are 1440 minutes in a day and an average of 1100 plays during that time which lines up with two accounts playing Booze Sick on repeat. I've already explained this to you but you're not willing to accept that as a reality.

You know how I figured out how many plays there were a day and how to figure out how many minutes there are in a day? Well, you go to the "insights" section in SoundCloud and then you can see the plays. Then! This is the doozy... You have to use math. There are 24 hours in a day. There are 60 minutes in an hour. 24 times 60 equals 1440. Take that and divide it by 2. That is 720. I told you that two browsers were playing a 2.5 minute song so that seems to line up here with answering how that many plays were earned on a song.

Those plays stopped the moment you sent the termination email without any form of, "hey, something is fishy here. Could you explain what's going on?" Just a "you're fired" right out of the gate.

I've probably written to much for you to comprehend here so I'll cut it out here. You're horrible at your job and your company has the most pathetic forms of customer service I've ever experienced.

This has been a most unwelcome experience. Thank you for providing stress, annoyance, and the knowledge that SoundCloud operations are breakable by simply putting tracks on repeat.

Have a terrible day

Sent from my Bell Huawei device over Canada's largest network

-------- Original message --------
From: Support
Date: Thu., Sep. 23, 2021, 09:52
To: Mattwhitehead7
Subject: [SoundCloud] Re: Re:Notice of Termination

Sam (SoundCloud)

Sep 23, 2021, 18:52 GMT+2

Hi there,

There is nothing more we can do for you here.

There are accounts that played the track over 15k times. This is against our policy.

All the best,
Sam
Mattwhitehead7

Sep 23, 2021, 17:48 GMT+2

WHAT AM I SUPPOSED TO PROVIDE!?

Here is what happened. Opened Google chrome. Signed in. Pushed play. Pushed repeat.

That is it. What is your problem? How do I provide anything else?

This is the most pathetic correspondence I've experienced. You terminated my account and I have done everything I can to cooperate with your garbage customer services.

It's good to know that other accounts have the power to terminate SoundCloud repost accounts just by playing music. Your bots also prevented me from signing in last night because it said "our robots think you're a robot" which seems in line with the poor service I've been experiencing since receiving this garbage email.

My money back guarantee is coming up for my pro+ account so can you let me know if you guys are going to pull your heads out of your butts and let me have my repost account back in the next day?

I'm not losing money because you guys suck.

All the worst,

- Matt

Sent from my Bell Huawei device over Canada's largest network

-------- Original message --------
From: Support
Date: Thu., Sep. 23, 2021, 08:34
To: Mattwhitehead7
Subject: [SoundCloud] Re: Re:Notice of Termination

Sam (SoundCloud)

Sep 23, 2021, 17:34 GMT+2

Hey Matt,

After looking into this, our team established that your account has fake plays.

Please provide any promotion tools you used.

Thanks,
Sam
Mattwhitehead7

Sep 22, 2021, 22:50 GMT+2

Hey Sam,

Thanks for your response. I apologize for my attitude here, I'm rather stressed out by this and have a release ready and a few more that will be ready in the coming days.

I am fully cooperating with delivering any and all sources because the only source was my partner's streams. That is it.

You should see that my plays match the correspondence received from you and it is obvious that there was 2 accounts just repeating plays. That's it. There were no programs used besides the browsers Google Chrome and Safari. She simply repeated tracks. That's it. That has stopped from the moment of receiving the first email.

There is no language that I could find regarding other people choosing to repeat plays. That is all she did and that has stopped.

I can't provide anything further because there isn't anything further.

Thanks for your time and take care,

- Matt

Sent from my Bell Huawei device over Canada's largest network

-------- Original message --------
From: Support
Date: Wed., Sep. 22, 2021, 12:45
To: Mattwhitehead7
Subject: [SoundCloud] Re: Re:Notice of Termination

Sam (SoundCloud)

Sep 22, 2021, 21:45 GMT+2

I have submitted a request for more clarity on this matter to our rights team.

I will follow up if any additional information is required.

Thanks,
Sam
Mattwhitehead7

Sep 22, 2021, 19:47 GMT+2

Google chrome and safari were used. That's it. There wasn't anything setup through any fancy marketing campaign or anything. I can't provide you those things because THEY DO NOT EXIST!

All that was done is my partner streamed my songs on HER account on our SHARED computer. That was done on Google chrome and safari. That is it. Put the tracks on repeat and listened to them all. The. Freaking. Time.

What else can I do? I have no proof because nothing was made or purchased or catalogued or anything because NOTHING WAS MADE OR PURCHASED! How could I have a receipt or details on something about which I know nothing?

This is very stressful and infuriating. I'd like to resolve this before I am past my 30 day money-back guarantee with SoundCloud proplus. If I get my repost account back, I'll keep my proplus account. If I don't get it back, I am demanding a refund on my proplus account and will be sharing my experience with as many people as I can.

Thanks,

Sent from my Bell Huawei device over Canada's largest network

-------- Original message --------
From: Support
Date: Wed., Sep. 22, 2021, 08:09
To: Mattwhitehead7
Subject: [SoundCloud] Re: Re:Notice of Termination

Sam (SoundCloud)

Sep 22, 2021, 17:09 GMT+2

HI there,

In order to reinstate your account, we will need more information on programs you used to promote your tracks.

Thanks,
Sam
Mattwhitehead7

Sep 21, 2021, 4:17 GMT+2

Hi Phil,

Thanks for responding to me. I don't have any of those materials because I never had any campaign or marketing or service or anything I paid into or acquired or tried to obtain or anything of the sort.

My partner (common-law) decided she wanted to make her own SoundCloud account and wanted to loop my songs on her own account on our shared computer.

I also learned that she was "Season" and was also using our shared computer to play from that account. I told her about the email terminating my account and she stopped at that moment (though I just today learned about the "Season" account).

My plays on my account match this perfectly, so is there something else I can do to get back in good standing?

I have no proof I purchased anything because I didn't purchase or obtain any services of any sort.

Thank you very much for your time and I'll look forward to hearing back from you.

All the best,

- Matt

Sent from my Bell Huawei device over Canada's largest network

-------- Original message --------
From: Support
Date: Mon., Sep. 20, 2021, 18:09
To: Mattwhitehead7
Subject: [SoundCloud] Re: Re:Notice of Termination

Phil (SoundCloud)

Sep 21, 2021, 3:09 GMT+2

If you believe that this is a mistake, please provide us with the following information and we would be willing to review:

Further details about any potential company used or the marketing engaged around the product that provided said services: detailed information such as websites, contacts etc.

How was this (if any) marketing campaign carried out, related to targeting listeners? (please provide reports from the promotional campaign)

Detailed reports for any marketing campaigns (both for on ad-networks, social media and other channels)

Mattwhitehead7

Sep 17, 2021, 2:13 GMT+2

To whom it may concern,

What did I do? I only monetized my own material and my partner decided she wanted to listen to my tracks on repeat on our shared computer so I had no qualms against that as that is her choice how she operates her own SoundCloud account on our shared computer.

I will immediately get her to cease doing any plays like that if it's against standards and I have already blocked whoever "Season" is immediately as well after receiving this email to block any forms of faulty player/person/system/whatever.

I have some big releases just about ready to go and this will severely cripple my releases.

Is that a safe bet of what to do? How do I stop "Season" if I don't know who they are? I don't know or care to know how to get any bots going or anything so I want to get back into good standing somehow if that's at all possible.

Thanks for your time and I'll look forward to communicating with you,

- Matt

Sent from my Bell Huawei device over Canada's largest network

-------- Original message --------
From: Repost by SoundCloud
Date: Thu., Sep. 16, 2021, 15:31
To: Matthew Whitehead
Cc: rights@repostnetwork.com
Subject: Notice of Termination

After an internal review of your account, we have determined that you have violated our terms of service for one of the following reasons:

* Abnormal streaming activity including botting or fake streams.
* Attempting to distribute or monetize copyrighted material you do not own or for which you do not have a license agreement.
* Creating a new account after having a previous account terminated.
* Using Repost to monetize and/or distribute content that is ineligible for monetization or violates the Community Guidelines of our partners.

Effective immediately, we are terminating your account and you will no longer have access to the Repost by SoundCloud dashboard.
Due to the nature of this termination, all earnings and payouts will be frozen indefinitely.

We're the first music company to introduce fan-powered royalties, where independent artists can get paid more because of their dedicated fans.

Learn more here.

On cc:

Nobody

They owe me $125.96 for the refund. They say they don't owe it because it doesn't fall within their timeframe. I believe that they have been pulling me along through these garbage emails in an attempt to run up my refund window. I read everything and saw that I could receive my money back within 30 days of purchasing Pro Unlimited and, after this horrible experience, I decided to do that... only to learn that they are trying to withhold my refund based on nothing.

I have been charged £90 for a Soundcloud account that should have been free and has been so far. I use it to post my harmonica music on Facebook. My email address is robert.[protected]@btinternet.com Please sort this out or I will be forced not to use Soundcloud again. I regularly use Facebook and advise my friends to use Soundcloud. It is a very good way of letting my friend listen to my music.

I believe my account is SoundCloud go+ which should cost 9.99/mo. I originally bought this subscription through an apple account I have been charged 13.77/mo for about three years now. I have no access to any apple device or emails through my apple account so I called apple support to figure out this issue for reference. apparently, my subscription should be ending on the 29th of this month (per what apple support told me). my issue is why have I been charged an extra 3.77 a month if my subscription is for 9.99. I would like to verify the price I pay and if have been overcharged this entire time. I'm not sure if this is an issue through SoundCloud or apple but I have already contacted apple so I need your verification that it is not an issue on your end. please verify the monthly price I pay, and if possible why I have been charged 13.77/mo for nearly three years now. the apple service people told me that the charge is for 12. something plus tax of about .77 cents which makes the total 13.77. I want to know if I am mistaken or if i have been overcharged. I looked at your prices for services and none of them say 12 dollars. please let me know your price information and verify what I am supposed to be paying for. i am almost positive that i have been overcharged. your plan says 9.99/mo and even my account settings say this is the plan I pay for. how do i get all my money back if i really have been overcharged this entire time?

Hello im S Taylor Desforges complaining against an unauthorised payment used to purchase a yearly subscription on soundcloud which i didnt do or authorise. A payment of £90 was taken out my account yesterday which i will show in the pictures bit. I have tried to contact them but no response! I am now overdrawn in my account because of this!

I have contacted my bank and they have told me to contact soundcloud but i cant get through to them at all! After a certain time my bank will take deductions for being overdrawn aswell which is not fair as i diddnt authorise soundcloud that they could take that money out my account neither did i sign up for theyre subscription service.

I would like my money back asap please and any charges i get for being overdrawn or i will take as much action as i can get against them.

Good day help team.

My name is J.Thomas Zambrano and I am musical leader and producer of the well known music group and project 'Spooky Action at a Distance'.

Please help me to resolve this terrible royalty issue. The problem is simple to understand.

My general statistics for song plays that are produced by my promotional efforts
and the statistics and compiled on my behalf by SoundCloud headquartered
in Germany. Do match my efforts and are therefore considered the most accurate (please see the attached screenshots for proof and verification of what I am explaining here).

To go on however, the statistics presented to me by SoundCloud's subsidiary "SoundCloud Repost".That has the obligation to pay me my royalties on behalf of SoundCloud. Obviously do not match their mother company's (SoundCloud's) statistics. As shown in the attached screenshots I have sent along as proof that I am owed royalties for the month of February 2021.

I have contacted SoundCloud's ("SoundCloud Repost's") customer service team and have
explained this problem in detail. Yet they have failed to give me an explanation or to resolve the issue.

Instead they have replied to my email's insinuating that it is my fault that I do not understand their statistics that they have provided to me. They could not be more wrong!

The statistics from SoundCloud are VERY clear and have not been manipulated in anyway by me nor by them.

The statistics provided to me by "SoundCloud Repost" have been watered down to the extreme by them. In fact, so low and extreme by comparison to SoundCloud's original statistics. That they stick out like a soar thumb! This unfortunately and embarrassingly indicates to you me and everyone that they greedily do not wish to provide me (nor possibly anyone else) legal payment for the royalties I earned through hard work and diligence.

The other thing involved I should mention and that is probably most important. Is the fact that "SoundCloud Repost's" other statistics provided to me that have nothing to do with royalty payments are also corrupted and inaccurate!

For example, my song "It's Getting Louder". Counted partially by "SoundCloud Repost" has well over 400 likes and at least 40 comments. However according to "SoundCloud Repost's" game, there are zero likes and zero comments. There are just so are many examples of mistakes like this one everywhere. In fact as far as I can tell. ALL of "SoundCloud Repost's" counts are off somehow, some way from their originals tallied by SoundCloud their mother company.

Please take your time to examine the screenshots I've sent along, to fully comprehend with your own eyes what I have genuinely explained to you here.

Again please help me with this issue and thank you for this service.
It's difficult enough being a working musician relying on royalty payments to pay rent and eat. Whilst having to up with this type of incompetence from a popular company that is supposed to be a prominent and influential elemental in today's music industry and at least as professional as NASA!

Thank you again kindly - J. Thomas [protected]@SAM (Spooky Action Management)

Telephone: +[protected]

Hello I join SoundCloud end of July are you fill out tax papers and quietly so I can get paid I haven't got paid from them yet it's November already I had 93,000 plays and streams I don't know about I keep trying to SoundCloud but they're not running back to me the only thing they're asking for us for their payment $16 haven't tell me nothing about my pay and have my PayPal account connected with my with them