Sorbet Group
reviews and complaints

I purchased the body cream and the body scrub on promotion at Wonderpark Sorbet.. I bought three of each.. I was happy with the first bottle, finished it without any problem, the opened the second one, it was also fine at first, but after a few use it started to change colour and having a foul smell.. I thought maybe contaminated it so I opened the the third bottle which was having the same problem... Discoloration and a foul smell...
I took it the nearest Sorbet which is Haarties, was told to wait till thy contacted the management.. After three days, I called for feedback, was told to call tazz so tht she can explain everything, I called her she told me that she can't help me cos it's now over a year after I purchased the product. The expiry date on the product says 02/2021... But she said it doesn't matter... She can't help in anyway... I really like sorbet I hv been a client there since 2016 but I feel tht it's not fair how they respond to this matter.. I'm told about the 7days return policy but by then the product was fine, with nothing to complain about... I feel robbed cause I paid for something that I ddnt even use.

Good day - I am terribly unsatisfied with the results of the overlay I received on the recommendation of the nail technician. It has only been a week, all the nails have lifted at the bottom and 1 has already broken off. I expect better service from a company who guarantees perfection and quality nails. I have been going there for years and over the past two months it is the second time this has happened.

I purchased 4 50ml tubs of the sorbet body butter at Clicks MetLife Plaza, to my dismay the tubs were half filled, if not empty. Only one was filled as it should have been.I regularly buy the sorbet products shampoo, hair treatment, leave in conditioner etc. This is a total rip off and totally unacceptable.I am so disappointed.Sorbet you can do better than this.

I am on holiday in CT after this long lockdown. I booked a full pedi and mini mani both with gelish at this Sorbet in the vna waterfront. Nobody informed me that my treatments would be done at the same time. When I asked the technician Elinah if I could please have 1 after the other, she shouted at me that she does not have the time. Elinah was to do my mani. What an absolute nightmare of a technician! I asked her if the gel uv lamp has been sanitized, she retorted it must have been! In this still existing pandemic, is this crazy? I wiped the machine myself with my hygiene wipes. She then wanted to place the machine on my lap. Without a towel or covering. When I asked for one, she proceeded to share the towel from her lap onto mine! All the time chatting away to her colleague doing my pedi in her ethnic language.

Sorbet - wake up. Your hygiene at your salons has never been the best. But after a whole wide pandemic, I would expect that you would have trained your staff in procedures. Checking temperatures at the door is NOT enough! You do not monopolies the market anymore. I will ensure that this experience gets out to as many people as possible! It's u acceptable, deplorable and I am certain will not be tolerated by your clients.

As to conclude my mani looks horrible. Elinah has a weird technique of painting a nail at a time and she missed coats on a couple of fingers. I will go to Soho to fix tomorrow!

To whom it may concern.

I'm not one who complains about services, I normally just let it pass. I got married on 29 August and booked an appointment for hands and feet including nail art for the Friday 28 August 2020.

When I got there the girl who did my nails was very sweet and did not know how to do nail art, I then told her this is something that you should tell your customers to prevent them from being disappointed. I gave her the benefit of the doubt and she tried to added the "I do" on my ring finger as her first time not as I wanted in the picture but not to hurt her feelings I said it's ok. She trimmed my skin and cut me open on my ring finger the very finger which should be perfect for my big day. On Monday 31st August, my first nail chipped, then the next day another and by Wed I had 5 nails that were completely off, I called and let the branch know of which the lovely receptionist said to come in the next day to do my nails. The very same lady/girl did my nails, and today a day later she trimmed my skin leaving 5 fingers bruised, when working in water it burns like crazy. I took pictures so one can see.

I never do my nails, on the odd occasion I will add nail polish on at home but that is it. Only because of my big day I wanted to treat myself.

Instead of enjoying my pretty nails, I have to run for vaseline or cream to sooth the open skin which is very sore.

I asked family who said that Canal walk upper level is really good and I must say the Service is really great but I'm really disappointed with the outcome on both occasions.

I bought 5 bottles of nailpolish the long lasting expensive sorbet nail polish! And every single colour I use comes off the tips by evening, I wish I recorded earlier how I painted and waited for it to dry then I bathed my son the evening and the nail polish chipped off, whats long lasting about that and you not paying a little money for it.

I am beyond upset about this!

As we are in lockdown I decided to try the sorbet facial hair removal cream kit.
And it was such a disappointment and terrible experience.
I have used facial cream removers before and I have followed the instructions and had the product on for the minimum amount of time and the product burnt my upper lip area and now I have a permanent scar. The protecting balm was used as per the instructions and still it burnt me so bad.
Cannot believe what must be in this product to cause such quick and severe damage.

Hi. I paid R350 for a full face of makeup at Sorbet Dunkeld. Although my makeup artist was a lovely woman, I was extremely dissatisfied with my makeup. I specified the look I wanted, even asking for alterations throughout the process as well as after, but I find that at a point like this, It is not a matter of opinion, it is tacky and unacceptable. I have gotten my nails done many times at Sorbet and have never been disappointed, so I realize this is likely not up to the standard that Sorbet always provides. Please contact me at catherine.north.[protected]@gmail.com for any further details or images. Thanks

I am extremely disappointed that you can pay so much for acrylic and/ poly gel nails & within a week they start chipping or completely popping off.
I will never go back to Sorbet.
I have tried 3 different salons in the Northern suburbs of JHB over the past 6 weeks & the quality is exceptionally bad. Every time they offer to re-do my nails free of charge, but it never lasts past just one week & acrylic is supposed to stay on for at least 3 weeks!
Strangely enough I never experienced this problem at the Greenstone branches, but the salons in the Northern suburbs is not up to the same standards.

I booked a pedicure for myself and my mum on the 3rd January 2020 at 4pm.
My mum and I were on time, we entered the Dry Bar and stood at cashier area for more than 5 minutes before we were acknowledged and greeted.
We were then shown to our chairs but before we sat down we were told to select our nail polish color first.
The lady (no name tag), started with my feet, no introduction either. She didn't soak my feet and started working on me. My mum waited another 5 Minutes before someone started with her.
We were not offered any drinks.
Our feet were only soaked after nails were cleaned and feet were filed. The massage didn't not even last 2 mins for each foot.
Work was substandard.
Because we aren't regulars none of the staff were friendly.

I have been trying to call Sorbet Hout Bay since 4:30pm yesterday 19th Dec.The calls are NEVER answered and unable to leave a message because of a full inbox.Contacted Customer service and was transferred to a cellphone with 1 of the consultants at Hout Bay by the name of Bulelwa. She promised to call me back but it is now 6 hours later...with no call from Bulelwa.Have contacted customer services again and was told they wpuld send an email to call me. Have also been calling the listed Hout Bay number again and it's been engaged and then no answer...the customer service sucks and there is clearly no sense of urgency regarding my query.

Nightmare experience... My first experience with Sorbet, birthday present from my sister. Made booking, when arriving, the booking was not correct after I confirmed booking. (only pedi booked and not mani) very rude service, had to reschedule my whole day and cancel my plans. I was not properly informed of specials and available treatments. Not a happy customer at all... And this being my first which should of been special as it was intended as to be a treat for birthday, turning out to just be a nightmare. May I please recommend that customers are properly informed when being helped as well as the sms notification should also briefly specify what the booking is i.e. 12/12/2019 at 11:00 for pedi & mani at sorbet shop. Hope to hear from you and that this could eliminate the frastration and super bad experience I had with sorbet for all future customers. Kind regards Natasja [protected]